Charles Myers
Townsend,MA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Nashoba Valley Regional Emergency Communications Center
01.2021 - Current
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Assisted in the development of departmental policies and procedures to improve efficiency and effectiveness in 911 operations center.
Line Cook
Tavern In The Square
01.2017 - 01.2021
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Education
High School Diploma -
Nashoba Valley Technical High School
Westford, MA06.2019
Skills
- Emergency Medical Dispatch
- Problem-Solving
- Decision-Making
- Active Listening
- Works Well Under Pressure
- Interpersonal Skills
- Record Keeping
- Professionalism
- Prioritizing Situations
- Communications Training Officer
- Public Safety Telecommunicator (PST)
Accomplishments
MCSA’s 2023 Telecommunicator of the year.
Central Massachusetts Emergency Medical Systems Corporation EMS communication Specialist of the Year
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- CPR
- CJIS
- IS-100
- IS-144
- IS-200
- IS-700
- IS-800
Timeline
911 Dispatcher
Nashoba Valley Regional Emergency Communications Center
01.2021 - Current
Line Cook
Tavern In The Square
01.2017 - 01.2021
High School Diploma -
Nashoba Valley Technical High School
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