Savannah Markl
Cochran,GA
Summary
Resourceful 911 Dispatcher with strong problem-solving skills and a commitment to teamwork. Successfully managed high-stress situations while ensuring timely dispatch of emergency services, contributing to improved response times and public safety.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
Bleckley County Sheriff's Office
Cochran, GA
08.2022 - 03.2026
- Managed incoming emergency calls, prioritizing responses based on urgency and type of incident.
- Operated multi-line phone systems and radio communications to dispatch law enforcement and emergency services efficiently.
- Maintained accurate logs of all calls and actions taken, ensuring compliance with departmental protocols.
- Collaborated with law enforcement personnel to provide real-time situational updates during active incidents.
- Ensured adherence to legal and ethical standards in handling sensitive information related to emergency situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Shift Manager
Dairy Queen Grill & Chill
Warner Robins, GA
01.2017 - 09.2022
- Supervised daily operations to ensure efficient service and food quality.
- Trained and mentored team members on customer service best practices.
- Implemented inventory management procedures to reduce waste and optimize stock levels.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Monitored financial transactions for accuracy and adherence to company policies.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
Education
Medical Office Managment
Sullivan And Cogliano
Brockton, MA11-2010
High School Diploma -
Southeastern Vocational Technical
Easton Ma05-2005
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Typing speed
- Stress tolerance
- Problem-solving
- Memory retention
- Information gathering
- Data entry proficiency
- Data entry
- Crisis management
- Computer-aided dispatching
- Information intake
- Incident prioritization
- Information documentation
- Call control techniques
- Public safety awareness
- Information gathering and relay
- Call management
- EMS dispatch
- Verbatim transcription
- Emergency assessment
- Verbal and written communication
- Computer-based dispatch systems
- Multitasking and prioritization
- Dependable and responsible
- Flexible schedule
- Call routing
- Emergency medical dispatch (EMD)
- Good judgment
- Radio frequencies monitoring
- NCIC database
- Unit dispatch
- Needs assessment
- Telephone etiquette
- Call records maintenance
- Public safety telecommunicator (PST)
- Emergency medical dispatch
- Emergency support
- 911 system information databases
Timeline
911 Dispatcher
Bleckley County Sheriff's Office
08.2022 - 03.2026
Shift Manager
Dairy Queen Grill & Chill
01.2017 - 09.2022
Medical Office Managment
Sullivan And Cogliano
High School Diploma -
Southeastern Vocational Technical