Linda Richter
Holdrege,NE
Summary
Proven track record in high-stakes environments, demonstrated at Holdrege Police Dept as a 911 Emergency Dispatcher. Expert in managing critical communications and data entry, showcasing exceptional computer proficiency and organizational skills. Known for maintaining professionalism and empathy under pressure, enhancing customer service standards.
Overview
15
15
years of professional experience
Work History
911 Emergency Dispatcher
Holdrege Police Dept
01.2023 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Administrative Assistant
Woods & Durham Chtd
08.2009 - 01.2023
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate Degree - Medical Assisting
Central Community College
Hastings, NE1998
Skills
Computer proficient & willing to learn more
Communication & organizational skills
Detail oriented
Personable, honest & dependable
Timeline
911 Emergency Dispatcher
Holdrege Police Dept
01.2023 - Current
Administrative Assistant
Woods & Durham Chtd
08.2009 - 01.2023
Associate Degree - Medical Assisting
Central Community College
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