Alexandria Howie
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a background of jobs ranging from customer service in restaurants to emergency dispatcher for 911, I have a plethora of skills useful to any field of employment. I am seeking to gain a new line of work with a well-established company. I am highly skilled at troubleshooting, customer direct and indirect interface, de-escalating problematic situations, and task prioritization. I excel in a fast-paced environment and am driven to maintain customer satisfaction with a proven ability to establish rapport with clients striving for company and individual success. With a strong work ethic, flexible schedule, and a goal-oriented personality, I believe that this variety of experience would make me a great asset to your team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
American Medical Response (AMR)
Roswell, GA
08.2023 - Current
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Directed responders using assigned mapping systems for timely emergency attendance, as well as improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources
Restaurant Server
Crabby Bill's
St. Petersburg, FL
05.2017 - 05.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Restaurant Server
Kona Grill
07.2022 - 02.2023
- Promptly supplied guests with knowledge of the menu in a fast-paced restaurant
- Created conflict resolution to any unsatisfied customer sufficiently
- Stocked beer cooler and liquor shelves, carrying, and moving up to 75lbs at a time.
Restaurant Server
The Village Tavern
09.2015 - 01.2017
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Answered customers' questions, recommended items, and recorded order information while upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Elevated the guest experience by anticipating their needs proactively throughout their visit while enhancing customer satisfaction by providing attentive and personalized service during busy shifts.
Marlow’s Tavern
09.2014 - 08.2015
Steak N’ Shake
01.2010 - 09.2014
Education
Bachelor's Degree of Forensic Studies & Justice -
University of South Florida
St. Petersburg, FL05.2023
Associate's of Arts Degree -
St. Petersburg College
12.2019
Skills
- Efficient Problem Solver
- Active Listening for Conflict Resolution
- Quick Study & Eager to Learn
- Strong Work Ethic
- Proficient Customer Service
- Policy and Procedure Adherence
- Reliable and Punctual
- Fast Typing Speed
- Works Well Under Pressure
- Relationship Building
Certification
- EMD - Emergency Medical Dispatch
- First Aid/CPR Certified
Timeline
911 Emergency Dispatcher
American Medical Response (AMR)
08.2023 - Current
Restaurant Server
Kona Grill
07.2022 - 02.2023
Restaurant Server
Crabby Bill's
05.2017 - 05.2023
Restaurant Server
The Village Tavern
09.2015 - 01.2017
Marlow’s Tavern
09.2014 - 08.2015
Steak N’ Shake
01.2010 - 09.2014
Bachelor's Degree of Forensic Studies & Justice -
University of South Florida
Associate's of Arts Degree -
St. Petersburg College