Alexandria Howie
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a background of jobs ranging from customer service in restaurants to emergency dispatcher for 911, I have a plethora of skills useful to any field of employment. I am seeking to gain a new line of work with a well-established company. I am highly skilled at troubleshooting, customer direct and indirect interface, de-escalating problematic situations, and task prioritization. I excel in a fast-paced environment and am driven to maintain customer satisfaction with a proven ability to establish rapport with clients striving for company and individual success. With a strong work ethic, flexible schedule, and a goal-oriented personality, I believe that this variety of experience would make me a great asset to your team.
Overview
14
14
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
American Medical Response (AMR)
08.2023 - Current
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Directed responders using assigned mapping systems for timely emergency attendance, as well as improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources
Restaurant Server
Crabby Bill's
05.2017 - 05.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Restaurant Server
Kona Grill
07.2022 - 02.2023
- Promptly supplied guests with knowledge of the menu in a fast-paced restaurant
- Created conflict resolution to any unsatisfied customer sufficiently
- Stocked beer cooler and liquor shelves, carrying, and moving up to 75lbs at a time.
Restaurant Server
The Village Tavern
09.2015 - 01.2017
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Answered customers' questions, recommended items, and recorded order information while upselling high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Elevated the guest experience by anticipating their needs proactively throughout their visit while enhancing customer satisfaction by providing attentive and personalized service during busy shifts.
Marlow’s Tavern
09.2014 - 08.2015
Steak N’ Shake
01.2010 - 09.2014
Education
Bachelor's Degree of Forensic Studies & Justice -
University of South Florida
St. Petersburg, FL05.2023
Associate's of Arts Degree -
St. Petersburg College
12.2019
Skills
- Efficient Problem Solver
- Active Listening for Conflict Resolution
- Quick Study & Eager to Learn
- Strong Work Ethic
- Proficient Customer Service
- Policy and Procedure Adherence
- Reliable and Punctual
- Fast Typing Speed
- Works Well Under Pressure
- Relationship Building
Certification
- EMD - Emergency Medical Dispatch
- First Aid/CPR Certified
Timeline
911 Emergency Dispatcher
American Medical Response (AMR)
08.2023 - Current
Restaurant Server
Kona Grill
07.2022 - 02.2023
Restaurant Server
Crabby Bill's
05.2017 - 05.2023
Restaurant Server
The Village Tavern
09.2015 - 01.2017
Marlow’s Tavern
09.2014 - 08.2015
Steak N’ Shake
01.2010 - 09.2014
Bachelor's Degree of Forensic Studies & Justice -
University of South Florida
Associate's of Arts Degree -
St. Petersburg College