Katrina Lloyd
Pall Mall,TN
Summary
Adept at managing crises, the 911 Emergency Dispatcher from Fentress County E-911 excels in multitasking and communication, ensuring swift, efficient coordination among emergency units. Demonstrated exceptional adaptability and computer proficiency, significantly improving response times. Proven team player, skilled in handling high-stress situations with professionalism and empathy. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Fentress County E-911
10.2020 - 06.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
High School Diploma -
Madison Heights High School
Anderson, IN05.1987
Skills
Communication
Supervising
Time Management
Computer Skills
Multitasking
Adaptability Skills
Microsoft
Eager To Learn
Team Player
Certification
- PST - Public Safety Telecommunicator
- CPR
Additional Information
I am a highly motivated, and caring person with a desire to to take on new challenges. And to apply my existing skills to this position. I have a strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer services, I have gained multitasking and time management abilities in my current position. I am devoted to giving every person a positive and memorable experience. I am skilled in working under pressure and adapting to new situations and challenges to best enhance this company.
Timeline
911 Emergency Dispatcher
Fentress County E-911
10.2020 - 06.2024
High School Diploma -
Madison Heights High School