Catherine Hinman
Florence,IN
Summary
Friendly and hardworking employee with customer service, multitasking and time management abilities. Devoted to giving a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Switzerland County Sheriff's Office
Vevay, IN
03.2019 - Current
- Manage multiple phone lines and radio channels, dispatch appropriate emergency services, and record vital information simultaneously.
- Utilize computer-aided dispatch systems to accurately record and relay critical information.
- Work closely with assist coworkers assisting with task as needed and contributing to ease of work flow.
- Maintain records, reports, and logs.
Emergency Room Patient Access Registrar
Kings Daughters Hospital
Madison, IN
09.2016 - 03.2019
- Greet and assist patients and provide exceptional customer service in person and on the phone.
- Enter, update, and verify patient demographics, verified insurance eligibility and collected co-payments or deposits as required.
- Ensured all patient registration forms were completed accurately and efficiently.
- Maintained cleanliness and tidiness of reception area.
Shift Manager
Dairy Queen
Madison, IN
04.2013 - 09.2016
- Ensured completion of opening and/or closing duties were completed accurately according to established guidelines.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Prepared and served food items according to customer orders while supervising staff throughout the shift.
- Inspected dining and serving areas to ensure cleanliness.
Education
High School Diploma -
Madison Consolidated High School
Madison, IN05-2015
Skills
- Prioritization
- Situational Awareness
- Information Gathering
- Teamwork
- Communication
- Confidentiality
- Data Entry
- Call Answering and Routing
Certification
- 911 Public Safety Telecommunication
- CPR Certified
Timeline
911 Emergency Dispatcher
Switzerland County Sheriff's Office
03.2019 - Current
Emergency Room Patient Access Registrar
Kings Daughters Hospital
09.2016 - 03.2019
Shift Manager
Dairy Queen
04.2013 - 09.2016
High School Diploma -
Madison Consolidated High School
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