Tiffany Combs-Miller
Pikeville,KY
Summary
Dedicated 911 Emergency Dispatcher with expertise in crisis management, incident prioritization, and clear communication. Ability to handle high-pressure situations while coordinating effectively with first responders.
Overview
16
16
years of professional experience
5
5
Certifications
Work History
911 Emergency Dispatcher
City of Pikeville
Pikeville, KY
02.2021 - Current
- Operated multi-line phone system to receive and assess emergency calls promptly.
- Answered incoming 911 calls to determine nature of emergencies.
- Coordinated communication between first responders and callers, facilitating timely response and support during emergencies.
- Provided clear instructions to callers while dispatching appropriate services.
- Delivered critical information and reassurance to distressed callers, enhancing their ability to manage emergencies.
- Prioritized multiple calls based on severity reported by callers.
- Handled multiple priorities effectively during high-pressure situations.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Followed protocols to ensure safety during emergency incidents.
- Monitored radio traffic to maintain awareness of ongoing incidents in the field.
- Utilized computer-aided dispatch system to streamline call routing and maintain accurate records.
- Collaborated with local agencies to develop effective emergency response strategies.
Catering Manager
Hilton Garden Inn Hotel
Pikeville, Kentucky
05.2016 - 04.2021
- Coordinated catering events, ensuring seamless execution and exceeding guest satisfaction expectations.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Oversaw setup and breakdown of event spaces, ensuring proper presentation.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Managed inventory and ordered supplies, supporting smooth catering operations and minimizing delays.
- Resolved customer complaints promptly and professionally, strengthening client relationships and enhancing service reputation.
- Ensured the quality of ingredients used in meals served at catered events.
Receptionist/Legal Records Clerk
Pam May Law Firm
Pikeville, KY
02.2010 - 03.2016
- Streamlined appointment scheduling for staff and clients, enhancing overall office efficiency.
- Managed incoming phone calls, ensuring timely routing to appropriate departments.
- Responded to incoming calls by taking messages and transferring calls.
- Organized front desk operations and reception materials to support seamless office functionality.
- Delivered exceptional customer service to enhance guest experiences consistently.
- Assisted with administrative tasks, including data entry and filing, to support office workflow.
- Processed incoming documents for database entry while upholding confidentiality of sensitive records.
- Managed filing systems to ensure accurate record retrieval and support organizational needs.
Education
Office Management, Billing And Coding -
Ultimate Medical Academy
Clearwater, FL11-2016
Skills
- Emergency protocols
- Call assessment
- Dispatch software
- Radio communication
- Incident prioritization
- Crisis management
- Public safety collaboration
- Team coordination
- Active listening
- Clear communication
- Prioritization
- Patience and tolerance
- Information gathering
- Computer-based dispatch systems
- Verbal and written communication
- Multitasking and prioritization
- EMS dispatch
- Emergency assessment
- Police department procedures
- Emergency medical dispatch
- Public safety telecommunicator
- Emergency medical dispatch (EMD)
- Police and fire procedures
- Teamwork and collaboration
- Works Well Under Pressure
Certification
CJIS Full Access
References
- Paul Maynard : Retired Emergency Management Director for the City of Pikeville (606)205-9192
- Amanda Moore: Patrolman with the City of Pikeville Police Department (606)213-8077
- Joseph Slone: Officer with Kentucky State Police (606)454-7030
Timeline
911 Emergency Dispatcher
City of Pikeville
02.2021 - Current
Catering Manager
Hilton Garden Inn Hotel
05.2016 - 04.2021
Receptionist/Legal Records Clerk
Pam May Law Firm
02.2010 - 03.2016
Office Management, Billing And Coding -
Ultimate Medical Academy