Stacey Riddle
Plain
Summary
Dynamic team leader with expertise in medical office administration, specializing in multi-site coordination and staff training. Demonstrates a strong ability to enhance operational efficiency through effective scheduling and insurance verification, ensuring optimal patient experiences.
Overview
15
15
years of professional experience
Work History
911 Emergency Dispatcher
SECC Summit County
Tallmadge
02.2026 - Current
- Operate multi-line phone systems for emergency call intake and dispatch.
- Coordinate response efforts with police, fire, and medical services during emergencies.
- Monitor radio communications to relay vital information to first responders.
- Maintain accurate records of all calls and actions taken in dispatch software.
- Provide critical information to callers while assessing their needs and urgency.
- Manage stressful situations calmly, ensuring timely responses to emergencies.
Multi-Site Office Coordinator
Cleveland Clinic Akron General Spine and Pain
07.2019 - 03.2026
- Coordinate daily administrative duties in multiple medical office locations (7) ensuring efficient, consistent, and professional patient flow.
- Coordinate reception, appointment scheduling, registration, charge entry, cashiering, and medical records functions to promote the smooth, efficient flow of patients through the office.
- Work collaboratively with the clinical staff in the scheduling of procedures and obtaining insurance authorizations.
- Trained administrative staff across practice sites to enhance service delivery and operational consistency.
- Ensure accurate and timely entry of registration data and accurate collection of and posting of co-pays and account balances in accordance with policy.
- Submitted and obtained authorizations for all in-office procedures from various insurance companies using payor web portals.
- Verified patients' insurance coverage to ensure eligibility for services and prevent billing discrepancies.
- Communicate clearly with patients regarding pre-operative instructions and financial responsibility
- Create Insurance Estimates for patients' procedures
- Confirm procedure codes and supply needs in alignment with billing and payer guidelines
- Monitor facilities to ensure they are safe, secure, and well maintained. Ensures adequate inventory of supplies and equipment. Ensuring offices are opened and closed according to procedures. Joint Commission compliant
- Maintain 12 providers' schedules
- Make and distribute weekly clerical staff schedules
- Assist in the reporting of payroll.
- Processed invoices using Oracle software to maintain accurate financial records and support timely reimbursements.
- Identify and escalate scheduling or billing issues that may delay patient care or reimbursement
- Work with billing and coding departments to ensure proper documentation and coding alignment
- Take appropriate steps to solve patient and guest complaints or problems.
- Chart audits, ensuring appropriate scheduling, and documentation for billing/coding
- Implementation of departmental policies
- Coordinate with physicians' offices to ensure all documentation is received timely
Bookkeeper/Secretary
Currey's Transport Inc
08.2014 - 07.2019
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Completed weekly payroll for company employees.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Maintained QuickBooks
Patient Liaison
Akron General
03.2011 - 08.2014
- Verified patient insurance coverage for accurate billing.
- Schedule appointments.
- Performs telephone triage.
- Relayed wet reads to medical staff to facilitate timely diagnosis.
- Relayed staff messages to providers for seamless communication.
- Ensured accurate and timely registration data entry and collection of co-pays and account balances per policy.
- Balanced deposits and credit card payments each day.
- Maintained an excellent attendance record, consistently arriving at work on time.
Education
Certificate - Medical Billing and Coding
Portage Lakes Career Center
01-2011
Graduated -
Springfield High School
01-2006
Skills
- Billing procedures
- CPT coding
- ICD-9 coding
- ICD-10 coding
- Computer software applications
- BWC workflow knowledge
- Kronos Timekeeping
- Oracle invoicing
- Epic scheduling system
- Insurance Prior Authorizations
- Emergency call handling
- Scheduling coordination
- Insurance verification
- Policy implementation
Timeline
911 Emergency Dispatcher
SECC Summit County
02.2026 - Current
Multi-Site Office Coordinator
Cleveland Clinic Akron General Spine and Pain
07.2019 - 03.2026
Bookkeeper/Secretary
Currey's Transport Inc
08.2014 - 07.2019
Patient Liaison
Akron General
03.2011 - 08.2014
Certificate - Medical Billing and Coding
Portage Lakes Career Center
Graduated -
Springfield High School