Jasmine Hall
Norwalk
Summary
Dedicated and detail-oriented professional with experience in high-pressure emergency communications and complex medical billing environments. Proven ability to remain calm, think critically, and make sound decisions in fast-paced situations as a 911 Dispatcher, while demonstrating strong analytical, customer-service, and insurance expertise as an Infertility Billing and Insurance Advisor. Skilled in multi-tasking, problem-solving, and translating complex information into clear, actionable guidance for diverse audiences. Known for accuracy, empathy, and a commitment to delivering timely, high-quality support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
City of Ridgefield
03.2025 - Current
- Answered high-volume 911 emergency and non-emergency calls, quickly assessing situations to determine appropriate response for EMS, Police, and Fire services.
- Dispatched multi-agency units using CAD and radio systems, ensuring clear, accurate, and timely communication across EMS, law enforcement, and fire departments.
- Managed simultaneous radio channels and call queues during high-stress, fast-paced situations, maintaining composure and accuracy under pressure.
- Documented all call details, unit movements, and responder communications in compliance with department protocols and legal standards.
- Supported public safety operations by running queries through databases (NCIC/FCIC/state systems) to assist law enforcement with warrants, vehicle information, and background data.
- Collaborated with neighboring agencies and mutual aid partners during large-scale or multi-jurisdictional incidents.
- Provided compassionate, calm, and confident guidance to callers experiencing crisis, trauma, or life-threatening emergencies.
911 Emergency Dispatcher
Norwalk Police Department
10.2024 - 03.2025
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Third Party Insurance and Billing Advocate
Illume Fertility
08.2014 - 07.2024
- Served as the primary insurance and billing liaison for patients pursuing third-party reproductive options, including donor egg and gestational surrogacy.
- Conducted comprehensive benefit verifications to determine coverage eligibility for IVF, donor services, genetic testing, and surrogate-related procedures.
- Educated patients on complex insurance policies, anticipated out-of-pocket costs, and financial responsibilities associated with donor and surrogate cycles.
- Collaborated closely with fertility clinics, donor agencies, surrogacy programs, and insurance carriers to streamline communication and resolve coverage discrepancies.
- Managed billing processes for both intended parents and third-party participants, ensuring accurate claim submission, coding, and compliance.
- Provided compassionate, patient-centered support to individuals and couples navigating emotionally sensitive and financially complex family-building journeys.
- Developed and maintained organized tracking systems for multiple concurrent donor and surrogate cases to ensure transparency and continuity of care.
TD Bank Head Teller
TD Bank
04.2014 - 08.2015
- Investigated and promptly resolved issues with patron accounts.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Provided customers with appropriate literature on banking products and services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Replenished ATM funds in empty canisters prior to validation process.
Best Buy Mobile Lead
Best Buy
10.2010 - 06.2014
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
Education
Master of Arts - Criminal Justice
Sacred Heart University
Fairfield, Connecticut, CT06-2020
Bachelor of Arts - Psychology
University of Connecticut
Storrs, CT06-2018
Skills
- Crisis Communication & De-escalation – Staying calm, gathering key details quickly, and guiding callers through emergencies
- Multi-Tasking & Situational Awareness – Managing multiple calls, radio channels, and resource coordination simultaneously
- Critical Thinking & Rapid Decision-Making – Prioritizing calls and determining appropriate EMS, Police, or Fire response
- Claims Management & Denial Resolution – Submitting claims, correcting billing issues, and handling appeals for maximum reimbursement
- Patient Communication & Financial Counseling – Explaining benefits, costs, and billing steps clearly, especially for donor egg and surrogacy cases
- Cross-Functional Coordination – Working with clinics, donor agencies, surrogacy programs, and insurers to ensure smooth case progress
Accomplishments
- Excellence in Dispatching award 06/2025
Certification
- EMD - Emergency Medical Dispatch
- COLLECT Certified
- Crisis intervention training certified
- CPR certified
- Rapid intervention certified
- ICD-10 certified
Timeline
911 Emergency Dispatcher
City of Ridgefield
03.2025 - Current
911 Emergency Dispatcher
Norwalk Police Department
10.2024 - 03.2025
Third Party Insurance and Billing Advocate
Illume Fertility
08.2014 - 07.2024
TD Bank Head Teller
TD Bank
04.2014 - 08.2015
Best Buy Mobile Lead
Best Buy
10.2010 - 06.2014
Master of Arts - Criminal Justice
Sacred Heart University
Bachelor of Arts - Psychology
University of Connecticut