Sara Kennedy
Standish
Summary
Dedicated customer service professional with over 15 years of experience in delivering exceptional service and resolving complex issues. Proven ability to multitask effectively while maintaining a positive customer experience. Strong team player committed to fostering a supportive work environment and enhancing team performance.
Overview
6
6
years of professional experience
Work History
911 Emergency Dispatcher
Arenac county 911
Standish
08.2024 - Current
- Gathered information from callers promptly and systematically to ensure accurate response to emergencies
- Collaborated with team to collect officer safety information prior to dispatching deputies
- Assisting officers, fire departments, and MMR with finding any necessary information
- Entered and distributed information securely, maintaining confidentiality of sensitive data
- Assist courts with Gathered essential data for courts to ensure accurate records. on subjects and ensuring that information is received properly keeping that information confidential to the public.
Sales Representative
360 Painting
Sterling
04.2023 - 01.2024
- Developed customer base by actively pursuing and nurturing leads
- Engaged with customers to deliver product information and personalized quotes
- Coordinated painting team setup to streamline workflow and enhance service delivery
- Maintained relationships with vendors
- Follow up with progress of projects, customer satisfaction and payments.
Propane Dispatcher/CSR
Forward Energy
Standish
09.2022 - 04.2023
- Coordinated routes for propane residential drivers to optimize delivery efficiency.
- Processed new customer sign-ups, contributing to client base growth and retention.
- Assisted clients with inquiries and issues, ensuring timely resolution and satisfaction.
- Knowledgeable in pricing and account options
- Sales of Auto Meters and would find the right solution for our customers based on their needs
- Created the training materials for the position to provide to the company upon departure
Administrative Assistant
Forward Corporation
West Branch
08.2020 - 09.2022
- Coordinated meetings for General Manager to streamline scheduling and improve workflow
- Maintained supply levels to support daily office operations.
- Submitted payroll and completed onboarding of employees
- Balanced bookkeeping across three locations, resolving deposit discrepancies to ensure financial accuracy
- Data entry: daily, weekly, and monthly reports
- Cultivated employee and customer relationships to enhance communication and support
- Created, coordinated, and sold Golf packages
Education
High School Diploma -
Delta High
Clarksburg, CA05-2011
Skills
- Crisis communication
- Conflict de-escalation
- Information dissemination
- Customer service
- Data entry
- Computer skills
- Works Well Under Pressure
- Confidentiality practices
- Listening skills
- Personal Accountability
- Event Coordination
Timeline
911 Emergency Dispatcher
Arenac county 911
08.2024 - Current
Sales Representative
360 Painting
04.2023 - 01.2024
Propane Dispatcher/CSR
Forward Energy
09.2022 - 04.2023
Administrative Assistant
Forward Corporation
08.2020 - 09.2022
High School Diploma -
Delta High