Morgan Brown
Beaumont,TX
Summary
Detail-oriented emergency dispatcher skilled in managing high-pressure situations and ensuring public safety. Experience in incident documentation and training others on dispatch software, committed to enhancing response efficiency and effectiveness.
Overview
7
7
years of professional experience
Work History
911 Emergency Dispatcher
City of Beaumont
Beaumont, TX
10.2020 - Current
- Managed emergency calls, prioritizing response based on urgency and type.
- Operated multi-line phone systems to receive and dispatch emergency messages.
- Maintained detailed records of all communications and incidents for reference.
- Provided clear instructions to callers during high-stress situations for safety.
- Monitored radio communications for updates from field responders during emergencies.
- Assisted in training new dispatchers on protocols and software systems utilized.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
Administrative Assistant
Superior Energies
Groves, TX
11.2019 - 09.2020
- Scheduled safety classes for new hires
- Managed candidate sourcing and screening processes for various positions.
- Developed and maintained relationships with recruitment agencies and vendors.
Education
High School Diploma -
Nederland High School
Nederland, TX06-2017
Skills
- Emergency response
- Multi-line phone operation
- Incident documentation
- Crisis communication
- Dispatch software training
- Public safety management
- Stress management
- Decision making
Timeline
911 Emergency Dispatcher
City of Beaumont
10.2020 - Current
Administrative Assistant
Superior Energies
11.2019 - 09.2020
High School Diploma -
Nederland High School