Vanessa Aguilar
Harlingen Police Department
Harlingen,TX
9
years of professional experience
Experienced Emergency Communications and Dispatch Professional with a strong background in emergency response, crisis management, and high-pressure decision-making. Demonstrates sound judgment, exceptional communication, and critical thinking while maintaining accuracy, professionalism, and composure in demanding situations. Known for reliability, adaptability, and the ability to effectively prioritize multiple competing demands while supporting both communications personnel and field officers.
Work History
Licensed 911 Public Safety Telecommunicator
4 Years- Reduced risk during large-scale incidents by coordinating multi-agency response efforts.
- Improved 911 service quality by completing routine audit checks and certification reviews.
- Maintained accurate logs for all 911 calls, supporting clear documentation for future review and analysis.
- Kept knowledge current on new technologies, tools, and trends in public safety telecommunications.
- Strengthened teamwork by working with law enforcement officers, firefighters, paramedics, and other public safety personnel.
- Handled phones, radios, computers, and other equipment at once while staying accurate under pressure.
Cashier
2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Implemented inventory management techniques to maintain optimal stock levels at registers.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored cash drawer accuracy, ensuring compliance with financial controls and policies.
- Greeted customers entering store and responded promptly to customer needs.
Stocker
1 Month- Organized and stocked merchandise to maintain optimal inventory levels.
- Collaborated with team members to ensure efficient product rotation and shelf presentation.
- Assisted in training new staff on stocking procedures and safety protocols.
- Monitored stock levels and communicated supply needs to management effectively.
- Implemented improvements in stocking processes, enhancing overall efficiency in the workplace.
- Conducted regular inventory checks to ensure accuracy and minimize discrepancies.
- Maintained cleanliness and organization of storage areas, promoting a safe work environment.
Phlebotomist
2 Years 2 Months- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Education
Certificate - Emergency Medical Technician
Certificate - Medical Assisting/Phlebotomy
High School Diploma
Skills
Supported call prioritization to route urgent matters quickly.
Assisted team collaboration in fast-paced public safety settings.
Used computer-aided dispatch systems to log
track
and update incidents.
Applied public safety awareness while responding to service needs.
Handled high-stress situations with calm focus.
Collected key details through accurate information gathering.
Used problem-solving to support fast
practical decisions.
Managed time well across multiple active tasks.
Checked details carefully to reduce errors.
Listened closely to callers
coworkers
and supervisors.
Juggled multiple priorities during busy shifts.
Communicated clearly with team members and the public.
Provided CPR and first aid support when needed.
Used NCIC database tools to search and verify records.
Applied medical terminology in emergency and support settings.
Maintained professionalism and integrity in every interaction.
Used critical thinking to assess situations and next steps.
Followed police and fire procedures in response activities.
Read maps and directions to locate places accurately.
Timeline
Licensed 911 Public Safety Telecommunicator
Harlingen Police Department
09.2022 - CurrentRead More
Cashier
Stripes Gas Station
12.2020 - 02.2021Read More
Stocker
Target
01.2020 - 02.2020Read More
Phlebotomist
CSL Plasma
05.2017 - 07.2019Read More
Harlingen High School
High School Diploma
Read More
Southern Careers Institute
Certificate from Medical Assisting/Phlebotomy
Read More
Texas State Technical College
Certificate from Emergency Medical Technician
Read More