Courtney Baranowski
Hutchinson,KS
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
Work History
911 Public Safety Telecommunicator/Supervisor
Hutchinson Reno County Emergency Communications
02.2021 - 12.2024
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance services to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Teach and guide new telecommunicators, following standard policy and procedure and thinking creatively to assist those having difficulties with learning.
- Assisted callers in emergency situations with appropriate information and support.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
911 Telecommunicator
Suffolk County Police Department
03.2015 - 11.2020
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to develop and implement creative solutions to complex problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Advanced EMT
Multiple Agencies
06.2000 - 08.2013
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained levelheadedness and efficiency in high-pressure situations, prioritizing tasks to save lives and provide medical care.
- Utilized oxygen tanks, EKGs, and IVs to perform various medical procedures.
- Responded to 911 calls for medical emergencies.
- Active part of training committee assisting in the planning and execution of annual multi-agency MCI drill
- Maintained certifications through continuing medical education
- Assisted in the hands-on portion of basic EMT classes working my way up to skills evaluator position
Education
Associate of Applied Science - Emergency Medicine
Suffolk County Community College
Selden, NY06-2000
High School Diploma -
Lindenhurst Senior High School
Lindenhurst06.1999
Skills
- Call prioritization
- Stress tolerance
- Call management
- Confidentiality understanding
- Attention to detail
- Record keeping
- Multitasking Abilities
- Team collaboration
- Professionalism
- Reliability
- Team leadership
- Data entry
Summery
Despite lacking direct experience in this field, my determination, analytical mindset, and commitment to professional growth set me apart. I'm eager to leverage my transferable skills, such as my problem-solving capabilities, to become an asset to your team.
Timeline
911 Public Safety Telecommunicator/Supervisor
Hutchinson Reno County Emergency Communications
02.2021 - 12.2024
911 Telecommunicator
Suffolk County Police Department
03.2015 - 11.2020
Advanced EMT
Multiple Agencies
06.2000 - 08.2013
Associate of Applied Science - Emergency Medicine
Suffolk County Community College
High School Diploma -
Lindenhurst Senior High School
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