Vanessa Aguilar
Harlingen,TX
Summary
Dynamic and detail-oriented Licensed 911 Public Safety Telecommunicator with proven expertise in call prioritization and effective communication. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
Licensed 911 Public Safety Telecommunicator
Harlingen Police Department
09.2022 - Current
- Mitigated potential risks during large-scale incidents by coordinating multi-agency responses effectively.
- Elevated the quality of 911 services by participating in routine audits, assessments, and certification processes.
- Maintained accurate records of all 911 calls, ensuring thorough documentation for future reference and analysis.
- Boosted operational efficiency by staying current on emerging technologies, tools, and trends within public safety telecommunications.
- Reinforced interdepartmental collaboration by working closely with law enforcement officers, firefighters, paramedics, and other public safety personnel.
Cashier
Stripes Gas Station
12.2020 - 02.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service best practices.
- Implemented inventory management techniques to maintain optimal stock levels at registers.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Monitored cash drawer accuracy, ensuring compliance with financial controls and policies.
- Greeted customers entering store and responded promptly to customer needs.
Stocker
Target
01.2020 - 02.2020
- Organized and stocked merchandise to maintain optimal inventory levels.
- Collaborated with team members to ensure efficient product rotation and shelf presentation.
- Assisted in training new staff on stocking procedures and safety protocols.
- Monitored stock levels and communicated supply needs to management effectively.
- Implemented improvements in stocking processes, enhancing overall efficiency in the workplace.
- Conducted regular inventory checks to ensure accuracy and minimize discrepancies.
- Maintained cleanliness and organization of storage areas, promoting a safe work environment.
Phlebotomist
CSL Plasma
05.2017 - 07.2019
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Server
Jc Wings and Ring
01.2015 - 12.2016
- Delivered exceptional customer service by promptly addressing guest inquiries and concerns.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Trained new staff on menu offerings and restaurant protocols to enhance team performance.
- Collaborated with kitchen staff to optimize order accuracy and presentation standards.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining area, following health and safety regulations.
- Monitored inventory levels, assisting in supply orders to ensure sufficient stock availability.
Education
Certificate - Emergency Medical Technician
Texas State Technical College
Harlingen 07-2021
Certificate - Medical Assisting/Phlebotomy
Southern Careers Institute
Harlingen 08-2017
High School Diploma -
Harlingen High School
Harlingen 06-2016
Skills
- Call prioritization
- Teamwork orientation
- Computer-aided dispatch
- Public safety awareness
- Stress tolerance
- Information gathering
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Listening skills
- Multitasking
- Effective communication
- CPR and first aid
- Computer-aided dispatching
- NCIC database
- Medical terminology
Timeline
Licensed 911 Public Safety Telecommunicator
Harlingen Police Department
09.2022 - Current
Cashier
Stripes Gas Station
12.2020 - 02.2021
Stocker
Target
01.2020 - 02.2020
Phlebotomist
CSL Plasma
05.2017 - 07.2019
Server
Jc Wings and Ring
01.2015 - 12.2016
Certificate - Emergency Medical Technician
Texas State Technical College
Certificate - Medical Assisting/Phlebotomy
Southern Careers Institute
High School Diploma -
Harlingen High School
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