Desmond Thomas
Taylor,MI
Summary
Dedicated professional with a strong work ethic and reliability, experienced in assisting passengers with mobility needs at Airport Customer Service. Proven ability to enhance customer satisfaction through effective teamwork and problem-solving. Skilled in operating specialized equipment and training staff, ensuring safety and efficiency in high-pressure environments.
Offering strong interpersonal skills and dedicated work ethic, eager to learn and develop in supportive environment. Brings understanding of safety procedures and importance of customer care, ensuring comfort and well-being of individuals. Ready to use and develop communication and problem-solving skills in Desired Position role.
Friendly and patient, consistently providing compassionate assistance and ensuring comfort for individuals with mobility needs. Knowledgeable about safely transferring and navigating wheelchairs, and skilled at maintaining clean and organized environment. Dedicated to enhancing overall experience and well-being of those in my care through attentive support.
Overview
3
3
years of professional experience
Work History
Wheelchair Pusher
Airport Customer Service
Romulus, MI
05.2023 - 02.2026
- Assisted passengers with mobility needs, ensuring safe and efficient transport throughout airport facilities.
- Operated specialized equipment for wheelchair handling, adhering to safety protocols and guidelines.
- Collaborated with team members to streamline boarding processes for passengers requiring assistance.
- Trained new staff on proper techniques for assisting passengers in wheelchairs, promoting service consistency.
- Monitored passenger flow to minimize wait times and improve overall customer satisfaction scores.
- Responded promptly to passenger inquiries, providing information about services and airport navigation.
- Maintained accurate records of service requests and completed tasks for operational efficiency tracking.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Located and read airport monitors to determine arrival and departure information.
- Exhibited a strong work ethic and reliability, consistently arriving punctually for scheduled shifts and remaining flexible in terms of covering additional hours if needed.
Porter
Plum Hollow Lanes
21900 W Nine Mile Rd, Southfield, MI 48075
12.2024 - 01.2025
- Maintained cleanliness and organization of bowling lanes and common areas.
- Assisted customers with equipment rental and provided guidance on lane usage.
- Monitored facility for safety hazards, ensuring compliance with health regulations.
- Coordinated set-up and breakdown of bowling events and tournaments.
Education
High School Diploma -
Lincoln-King Adams-Young Academy
13436 Grove St, Detroit, MI 4823506.2022
Skills
Patience and tolerance
Reliability and punctuality
Respect for privacy
Goal-oriented mindset
Teamwork
Problem-solving
Teamwork and collaboration
Attention to detail
Multitasking
Active listening
Adaptability and flexibility
Self motivation
Timeline
Porter
Plum Hollow Lanes
12.2024 - 01.2025
Wheelchair Pusher
Airport Customer Service
05.2023 - 02.2026
High School Diploma -
Lincoln-King Adams-Young Academy