Despina Amontis

Formerly Kronos, Inc | October 2016 – March 2020

Formerly Datamatics | December 2000 – October 2016

• Engaged with Ready customers to discuss best practices, thought leadership, workarounds, and provide executive overviews of Ready products including Time, Basic and Advanced Scheduler, Accruals, Leave of Absence, Attestation, Dashboards, Reporting, Payroll Process Overviews and CMS/PBJ. Discussed leveraging their products to their fullest potential to provide customers better ROI.
• Founding member of Circle Connect Series at UKG – A Ready 1: Many live topic specific webinar series, later adopted companywide for all UKG products.
• Created detailed topic-specific recordings to assist customers with their Ready knowledge.

• A founding member of the Kronos Incubator team which focused on rapid experiments to improve core functionality of Workforce Ready, reporting direct results to executive leaders
• Nurtured and engaged new administrators in 1:1sessions to foster adoption and retention
• Led customer workshops in partnership with Executive Relationship Mangers to help drive usage of critical areas of the solution, including Time Keeping, Accruals, Dashboards & more.

• Led technical support team to ensure success of Kronos Ready and 300+ Datamatics customers
• Managed resources and applied metrics to optimize support efficiency.
• Escalation point of contact and leverage cross-functional relationships to promptly resolve complex issues.

• Directed technical support operations focused on enhancing customer satisfaction for over 300 customers
• Escalation POC and leveraging cross-functional relationships to mitigate red customers and drive product adoption
• Deliver customized pre and post Sales product demos
• Full project implementation of new customer systems and customization projects while providing end-user training and knowledge transfer.

• Support, implement, and train in all customer verticals and ensure a stellar customer experience while also delivering all levels of pre and post Sales demos
• Worked with developers providing valuable insight for customizations/product enhancements, performed QA testing and release management processes.