DESPINA KASTANAKI

Supervised all areas of restaurant to keep it clean and well-maintained.

• Immediately resolved issues with patrons by employing careful listening and communication skills.
• Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
• Delivered in-depth training to staff in food preparation and customer-facing roles to promote strong team performance.
• Recruited and hired employees offering talent, charisma and experience to restaurant team.
• Created seasonally rotated cocktail menu that comprised 30% of annual revenue.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained and supervised staff.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Reconciled cash and credit card transactions to maintain accurate records.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
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