Despina Papadopoulos
Tarpon Springs,FL
Summary
Accuracy-focused banking professional experienced in cash handling, transaction management, operational excellence, and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty. Persuasive communicator analytical in solving customers' problems.
Overview
3
3
years of professional experience
Work History
Operational Banker
Fifth Third Bank
Clearwater, FL
04.2023 - Current
- Monitored changes in regulations affecting banks and updated policies accordingly.
- Ensured compliance with state and federal banking regulations through regular reviews.
- Verified customer identity using government-issued identification documents.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Implemented quality control measures to ensure adherence to established standards.
- Developed training materials for staff members on operational procedures.
Compliance Officer
Elite Health Ins.
Clearwater, FL
06.2021 - 04.2023
- Analyzed data gathered from multiple sources for possible breaches of law or policy.
- Provided support in responding to inquiries from government agencies.
- Reviewed contracts, agreements, documents, and other materials for legal accuracy and completeness.
- Reviewed contracts for compliance with applicable laws and regulations.
- Identified gaps in existing controls and recommended corrective actions as needed.
- Responded promptly to complaints received from employees or customers.
- Developed systems to track and monitor compliance with regulatory requirements and internal policies.
- Utilized risk management techniques and business knowledge to improve compliance programs.
- Analyzed data to provide insights and recommendations for mitigating conduct risk.
- Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Diamond Consultant
Kiefer Jewelers
Lutz, FL
01/10/20 - 05.2021
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Conducted appraisals for insurance purposes using tools like microscopes and loupes.
- Ensured compliance with all relevant laws regarding the sale of diamonds and other gems.
- Adhered to all safety regulations when handling precious stones or metals.
Education
Bachelor of Arts - Finance
St Petersburg College
Tarpon Springs, FL04-2022
Skills
- Financial Institution Regulations
- CRM Systems
- Regulatory Compliance
- Analytical Thinking
- Team Leadership
- Organizational Skills
- Branch operations
- Assessing fraud potential
- Risk management policies
- Audit Procedures
- General Ledger Management
- Bank Reconciliation
Timeline
Operational Banker
Fifth Third Bank
04.2023 - Current
Compliance Officer
Elite Health Ins.
06.2021 - 04.2023
Diamond Consultant
Kiefer Jewelers
01/10/20 - 05.2021
Bachelor of Arts - Finance
St Petersburg College