Dessere Pizarro
El Paso,TX
Summary
Dynamic retail professional with experience at Walmart, excelling in customer relationship management and point of sale operations. Proven ability to enhance customer loyalty through effective communication and conflict resolution. Skilled in inventory management and dedicated to maintaining a positive shopping environment, ensuring customer satisfaction and repeat business.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate, Front End Cashier
Walmart
10.2018 - 12.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
Continuum Global Solutions
03.2012 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate of Technical Studies - Network And System Administration
Northwestern Vista College
El Paso, TX05-2011
Skills
- Point of sale operation
- Product knowledge
- Customer relationship management
- Inventory management
- Cash handling
- Effective communication
- Teamwork and collaboration
- Customer assistance
- Retail sales
Accomplishments
- Promoted within the 6 month basis to Team Lead Associate.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Trained and mentored plenty employees.
- Supervised a team of 6 staff members.
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate, Front End Cashier
Walmart
10.2018 - 12.2024
Customer Service Representative
Continuum Global Solutions
03.2012 - 07.2016
Certificate of Technical Studies - Network And System Administration
Northwestern Vista College
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