Dessirree Thivierge

• Supervised a fourth quartile team into a first quartile team countrywide by training adjusters on improving customer service results, proper procedures for handling claims and efficency.
• Managed a team of 7 Claims Representatives to ensure accuracy and timely completion of all claims for coverage investigations, liability decisions, and moving the file to completion by communicating liability/coverage decisions, scheduling appointments, and handling disputes.
• Researched complex claim issues related to coverage, liability or customer service in order to resolve disputes between parties involved in a claim.
• Created reports on overall department performance and communicated findings at monthly meetings including: trends or patterns identified from data collected from customer feedback surveys related to the claims experience, claims efficiency bottlenecks, adjuster claim handling habits based upon supervisor completed file audits and call monitoring, and departmental process changes.

Injury Claims Adjuster, February 2019-April 2022

• Reviewed, evaluated and adjusted assigned claims efficiently to promote fair and prompt injury settlements ranging from soft tissue to fatalities.
• Recognized as Top Adjuster of 2019 due to quality of performance and negotiations and achieved a top performance rating from 2020 to 2022.
• Selected to pilot the Pro-Se settlement team to deliver early claim settlements for new losses.
• Managed attorney settlement conferences for the department to settle large quantity of bodily injury claims with the managing attorney of the firms.
• Communicated with Claims Home Office and legal counsel on claims involving high authority limits and ensured proper reserves are established throughout life of claim.
• Communicated with policyholders, witnesses, and claimants in order to gather information regarding claims, refereed tasks to auxiliary resources as necessary, and advised proper course of action.
• Partnered with legal counsel on litigation files to obtain medical and legal documents, evaluate bodily injury demands, discuss negotiations, attended mediations and prepared claims for trial.
• Prepared files of two winning verdicts for our Defense on high value claims.

Liability Claims Adjuster, January 2018-February 2019

• Reviewed lost subrogation cases and discovered common trends to improve recovery potential.
• Investigated pending liability cases by gathering evidence such as recorded interviews, police statements, obtaining video footage and reviewing photographs to determine liability based upon negligence laws and guidelines.
• Selected for specialized team to investigate fraudulent claims with focus on thoroughness, quality and cost control saving the company an estimated $1 million in one year.
• Campaigned for United Way to increase company donations and raised employment engagement through incentive programs.

• Reviewed resumes and conducted preliminary interviews on applicable candidates
• Represented GEICO at 4 campus events informing college students of career options and application methods.
• Completed background reviews on all job applicants offered positions for the region.

• Rotated through Sales, Service, Claims, and Underwriting to identify areas for departmental improvements.
• Developed a system to efficiently increase MOAT transfers and reduce process time by 69%
• Raised over 73,000 school supplies for students in need through corporate motivation and team execution.