Summary
Overview
Work History
Education
Skills
Extras
Timeline
Generic

Dessia Colter

Huntsville

Summary

Knowledgeable individual with a strong leadership background, excellent program management expertise, and devotion to meeting all needs of the operation. Well-organized in planning. An analytical problem-solver who calmly approaches personal problems to devise appropriate interventions and resolve concerns.

Overview

10
10
years of professional experience

Work History

Lead Teacher

The Learning Experience
Conroe
03.2024 - Current
  • Utilized effective classroom management techniques to maintain order in the classroom.
  • Demonstrated an understanding of different cultures when interacting with families from diverse backgrounds.
  • Planned age-appropriate activities that encouraged physical, cognitive, social-emotional growth in infants.
  • Maintained records of attendance and provided weekly updates to parents regarding their child's activities.
  • Participated in team meetings to discuss curriculum plans, student progress, and classroom management strategies.
  • Organized and maintained a safe, clean, and stimulating learning environment for infants.

Customer Service Representative

Afni Inc, Verizon
Remote
03.2023 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Conducted regular follow-up calls with customers after resolving their issues.

Patient Care Technician

Huntsville Memorial Hospital
Huntsville
02.2021 - 02.2023
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Provided emotional support to patients and their families during difficult times.
  • Provided direct patient care and assistance to healthcare team members.
  • Helped create a safe environment by following infection control policies.
  • Assisted with patient admissions, discharges and transfers.

Correctional Officer

Texas Department Of Criminal Justice
Lovelady
05.2016 - 02.2023
  • Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
  • Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
  • Responded to emergency situations such as riots or disturbances with appropriate force measures.
  • Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
  • Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.

Admissions Assistant

Jarvis Christian College
Hawkins
06.2015 - 06.2017
  • Assisted in coordinating travel arrangements for visiting recruiters or representatives attending college fairs.
  • Reviewed application documents for accuracy and completeness prior to processing them for review by Admissions Committee.
  • Created reports summarizing admissions statistics by major or program area.
  • Collaborated with other departments to coordinate activities that support recruitment efforts.
  • Compiled data related to enrollment trends and college and university acceptance rates for various academic years.
  • Maintained accurate records of all applicant information in accordance with data protection protocols.

Education

High School Diploma (Valedictorian) -

Texas Can Academy
Dallas, TX
06-2015

Patient Care Technician- Certificate -

Eastfield College
Dallas, TX
01-2015

Licensed Vocational Nurse -

Tyler County School of Nursing
Woodville, TX

Skills

  • Activity planning
  • Record keeping
  • Safety protocols
  • Communication skills
  • Data entry
  • Time management
  • Customer service
  • Training and development
  • Emotional support
  • Conflict resolution
  • Problem solving
  • Childcare needs
  • Family engagement
  • Feedback and evaluation
  • Office administration
  • Admissions correspondence
  • Typing and written communication
  • Patient care
  • Trustworthy
  • Dependable

Extras

  • First Aid and CPR Certified

Timeline

Lead Teacher

The Learning Experience
03.2024 - Current

Customer Service Representative

Afni Inc, Verizon
03.2023 - 06.2024

Patient Care Technician

Huntsville Memorial Hospital
02.2021 - 02.2023

Correctional Officer

Texas Department Of Criminal Justice
05.2016 - 02.2023

Admissions Assistant

Jarvis Christian College
06.2015 - 06.2017

High School Diploma (Valedictorian) -

Texas Can Academy

Patient Care Technician- Certificate -

Eastfield College

Licensed Vocational Nurse -

Tyler County School of Nursing