Knowledgeable individual with a strong leadership background, excellent program management expertise, and devotion to meeting all needs of the operation. Well-organized in planning. An analytical problem-solver who calmly approaches personal problems to devise appropriate interventions and resolve concerns.
Overview
10
10
years of professional experience
Work History
Lead Teacher
The Learning Experience
Conroe
03.2024 - Current
Utilized effective classroom management techniques to maintain order in the classroom.
Demonstrated an understanding of different cultures when interacting with families from diverse backgrounds.
Planned age-appropriate activities that encouraged physical, cognitive, social-emotional growth in infants.
Maintained records of attendance and provided weekly updates to parents regarding their child's activities.
Participated in team meetings to discuss curriculum plans, student progress, and classroom management strategies.
Organized and maintained a safe, clean, and stimulating learning environment for infants.
Customer Service Representative
Afni Inc, Verizon
Remote
03.2023 - 06.2024
Answered customer inquiries and provided accurate information regarding products and services.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Identified opportunities for upselling additional products or services based on customer needs.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Resolved customer complaints promptly and efficiently.
Conducted regular follow-up calls with customers after resolving their issues.
Patient Care Technician
Huntsville Memorial Hospital
Huntsville
02.2021 - 02.2023
Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Provided emotional support to patients and their families during difficult times.
Provided direct patient care and assistance to healthcare team members.
Helped create a safe environment by following infection control policies.
Assisted with patient admissions, discharges and transfers.
Correctional Officer
Texas Department Of Criminal Justice
Lovelady
05.2016 - 02.2023
Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Responded to emergency situations such as riots or disturbances with appropriate force measures.
Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Admissions Assistant
Jarvis Christian College
Hawkins
06.2015 - 06.2017
Assisted in coordinating travel arrangements for visiting recruiters or representatives attending college fairs.
Reviewed application documents for accuracy and completeness prior to processing them for review by Admissions Committee.
Created reports summarizing admissions statistics by major or program area.
Collaborated with other departments to coordinate activities that support recruitment efforts.
Compiled data related to enrollment trends and college and university acceptance rates for various academic years.
Maintained accurate records of all applicant information in accordance with data protection protocols.