Dessirree Galloway
Porter
Summary
Motivated and service-driven professional with a Bachelor’s in Information Technology and over eight years of experience providing exceptional customer experiences through both technical and client-facing roles. Skilled in communication, organization, and problem-solving with a strong ability to adapt to new systems and processes. Dedicated to maintaining professionalism, efficiency, and positive client relationships in every interaction.
Overview
2026
2026
years of professional experience
Work History
Braider & Owner
Braids by Dessi
07.2017 - Current
- Manage client appointments, payments, and communications for a thriving small business.
- Deliver exceptional customer service, building a loyal client base through consistency and quality results.
- Market services through social media, strengthening brand presence and growing clientele through referrals.
Deposit Fraud Review Specialist
JPMorgan Chase
10.2014 - 05.2017
- Reviewed mobile and ATM deposits to identify and prevent fraudulent transactions.
- Ensured compliance with financial regulations and company policies.
- Collaborated with team members to maintain accuracy and meet productivity goals.
Customer Service & Technical Roles (Earlier Experience)
Enterprise Rent-A-Car | Walgreens | Oak Ridge National Laboratory
- Provided quality customer service and administrative support across multiple fast-paced environments.
- Assisted with troubleshooting, product information, and issue resolution.
- Supported system and process improvements through attention to detail and teamwork.
Education
Bachelor of Science - Information Technology
Florida Agricultural and Mechanical University
Tallahassee, FL08.2013
High School Diploma -
Simeon Career Academy
Chicago, IL05.2008
Skills
- Customer Service & Client Relations
- Technical & Administrative Support
- Windows, Mac OS, Microsoft Office
- Remote Access & Troubleshooting
- Process Improvement & Problem Resolution
- Organization & Time Management
- Communication & Conflict Resolution
Professional Development
- Currently refreshing IT and administrative skills through self-paced learning and online resources.
- Actively seeking part-time opportunities to apply customer service and organizational expertise.
Timeline
Braider & Owner
Braids by Dessi
07.2017 - Current
Deposit Fraud Review Specialist
JPMorgan Chase
10.2014 - 05.2017
Customer Service & Technical Roles (Earlier Experience)
Enterprise Rent-A-Car | Walgreens | Oak Ridge National Laboratory
Bachelor of Science - Information Technology
Florida Agricultural and Mechanical University
High School Diploma -
Simeon Career Academy