Summary
Overview
Work History
Education
Skills
Timeline
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Destinee Battle

Lansing

Summary

Strong and results-driven finance professional with extensive experience in banking, accounting, billing, collections, and data management. Expert in optimizing financial processes, ensuring regulatory compliance, and delivering quality service under pressure. Excellent ability of financial data analysis, maintaining accounts, and having efficient procedures to ensure business success. Seeking new challenges for developing my professional career further and to utilize my well-developed organizational and communication skills to join a successful organization.

Overview

5
5
years of professional experience

Work History

Financial Service Specialist

Farm Bureau Insurance Of Michigan
05.2024 - Current
  • Handled accounts receivable, ensuring timely and accurate billing for over 500 client accounts.
  • Resolved complex billing problems by coordinating with internal teams and clients, resulting in enhanced client satisfaction.
  • Developed detailed financial reports for management, providing insights into account trends and cash flow performance.
  • Verified accuracy of data through cross-referencing with source documents.
  • Maintained clean records for audits and ensured compliance with company standards.
  • Assisted in developing reports and summaries from data inputs.

Commercial SME

Lake Trust Credit Union
08.2021 - 04.2024
  • Advising on bank products by recommending business loans,
    lines of credit merchant services or other bank products suitable
    for the business.
  • Ensuring all legal and financial documentation is in order and
    verifying the validity and completeness of documents.
  • Adhering to banking policies and compliance procedures in
    processing the commercial account opening.
  • Building and maintaining positive relationships with
    commercial customers, finding out their evolving financial needs,
    and providing ongoing support.
  • Resolve and address all concerns or issues of the clients during the account opening procedure.
  • Provide a smooth and efficient onboarding process.
    Evaluate the creditworthiness of businesses that apply for loans.

Mortgage Loan Originator

Lake Trust Credit Union
08.2021 - 04.2024
  • Creating and utilizing an onboarding program for new Home Equity Originators to offer stability in conversation and navigating the loan application.
  • Support members and others in the role with required documents or comprehension of steps throughout the application.
  • Proficient in loan originating and closing for Home Equities with precision throughout the process.
  • Screened applicants' financial status, credit, and property report.
  • Comply with federal legislation, and rules concerning home loans.
    Service a higher line of communication and is a point of contact for members and Processors for procedures, processes, and follow-up.
  • Assisted clients in developing loan repayment plans and budgets.

Loan Originator

Lake Trust Credit Union
08.2021 - 04.2024
  • Responsible for interviewing applicants with a thorough review of credit reports.
  • Look for cross sales opportunities that arose that would impact members.
  • Use strong people skills and influence to consistently achieve sales goals and convey confidence when presenting appropriate solutions to satisfy member needs.
  • Finish processing loan applications, help gather collections of documents, and process files for underwriting.
  • Review borrowers' income, assets and credit and offer pre-approvals to members.
    Coordinate and finalize loan closing/ funding loans in timely and accurate fashion.
  • Review thoroughly draft and final loan documents.
    Make decisions and prepare loan closing statements.

Member Service Associate

Lake Trust Credit Union
08.2021 - 04.2024
  • Perform all critical financial transactions like opening all deposit accounts, including specialty accounts.
  • Apply Active listening and open-ended, highly effective questions to uncover member needs in order to better serve them.
  • Processed critical documents with utmost detail attention and ensured timely and accurate processing of colleagues' documents.
  • Performed key financial transactions like opening deposit accounts, resolving fraud cases, processing loan payments, and helping with external ACHs.
  • Applied active listening and powerful questioning to uncover
    member needs and cross-selling new CD rates and money market accounts.

Operations Coordinator

Meijer Warehouse
12.2019 - 07.2021
  • Coordinated appointments for vendors and processed incoming inventory via MIDS computer systems.
  • Quality Analysis by keeping track and fixing daily inventory issues so that minor and manageable problems do not become larger more destructive issues later.
  • Received and processed purchase orders for accuracy
  • Demonstrated determination in the midst of an international pandemic.

Education

High School Diploma -

J.W Sexton High School
Lansing, MI

Associate of Applied Science - Sonography Medical Diagnostics

Lansing Community College
Lansing, MI
05-2027

Skills

    Strong Verbal & Written Communication

    Attention to Detail & Accuracy

    Problem Solving & Critical Thinking

    Empathy & Professionalism in Client Interactions

    Time Management & Task Prioritization

    Team Collaboration & Flexibility in Fast-Paced Settings

Timeline

Financial Service Specialist

Farm Bureau Insurance Of Michigan
05.2024 - Current

Commercial SME

Lake Trust Credit Union
08.2021 - 04.2024

Mortgage Loan Originator

Lake Trust Credit Union
08.2021 - 04.2024

Loan Originator

Lake Trust Credit Union
08.2021 - 04.2024

Member Service Associate

Lake Trust Credit Union
08.2021 - 04.2024

Operations Coordinator

Meijer Warehouse
12.2019 - 07.2021

High School Diploma -

J.W Sexton High School

Associate of Applied Science - Sonography Medical Diagnostics

Lansing Community College

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Destinee Battle