Santoria Thomas
Montgomery
Summary
Detail-oriented and service-driven professional with experience in customer service, healthcare intake operations, and military supply management. Proven ability to handle high-volume calls, maintain accurate records, and ensure compliance with procedures. Strong communication skills, attention to detail, and a disciplined work ethic developed through military service.
Overview
5
5
years of professional experience
Work History
Patient Service Specialist
Baptist Breast Health Center
09.2025 - Current
- Answered incoming calls coordinated patient appointments, ensuring efficient scheduling, filed medical records, check patients in/out and optimized clinic flow.
- Collaborated with healthcare professionals to streamline communication and improve service delivery.
- Facilitated insurance verification processes, ensuring adherence to policies and reducing claim denials.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Medical Billing Representative
Sarnova
06.2024 - 09.2025
- Resolved billing inquiries from patients and healthcare providers promptly.
- Handled high-volume inbound calls for order processing, account inquiries, and service requests.
- Tracked, documented, and resolved customer issues using CRM systems while maintaining accurate records.
- Ensured first-call resolution to improve customer satisfaction and support customer retention.
- Maintained professionalism and efficiency while meeting quality, productivity, and customer service benchmarks.
Unit Supply Specialist
Army National Guard
09.2023 - Current
- Utilize GCSS-Army to maintain accurate supply and financial records.
- Manage inventory control, accountability, and tracking of government property and equipment.
- Coordinate supply requests and distribution while meeting operational deadlines.
- Conduct audits and inspections to ensure compliance with military regulations.
- Demonstrate leadership, discipline, and attention to detail in a structured environment.
Intake Specialist - Prior Authorizations
Cohere Health
01.2021 - 11.2023
- Processed and reviewed prior authorization requests with a high level of accuracy and confidentiality.
- Managed inbound and outbound calls with healthcare providers and internal teams.
- Logged detailed interactions and case notes within CRM systems.
- Ensured compliance with company policies and healthcare documentation standards.
- Maintained productivity and quality standards in a fast-paced call center environment.
- Conducted initial assessments to gather patient information and needs.
- Coordinated communication between healthcare providers and patients effectively.
Education
High School Diploma -
Park Crossing High School
Montgomery, ALSkills
- Customer Service & Call Center Operations
- CRM Systems & Zendesk
- Data Entry & Documentation Accuracy
- Microsoft Excel & Office Suite
- Typing Proficiency: 50 WPM
- Insurance Billing & Verification
- Attention to Detail
- Strong Verbal & Written Communication
- Inventory Control & Property Accountability
- GCSS-Army & Supply Systems
- Appointment scheduling
- Professionalism and ethics
- Healthcare systems
Timeline
Patient Service Specialist
Baptist Breast Health Center
09.2025 - Current
Medical Billing Representative
Sarnova
06.2024 - 09.2025
Unit Supply Specialist
Army National Guard
09.2023 - Current
Intake Specialist - Prior Authorizations
Cohere Health
01.2021 - 11.2023
High School Diploma -
Park Crossing High School
Additional Qualifications
- Military Training & Experience