Oluwamosope Voss
Pittsburgh ,PA
Summary
Versatile and results-driven professional with a strong foundation in healthcare administration, project management, and client relations. Adept at streamlining workflows, optimizing reimbursement processes, and resolving claims and billing issues efficiently. Proven ability to adapt across industries, from talent acquisition and customer engagement to data analysis and compliance. A natural problem-solver and strategic thinker with a passion for innovation, leadership, and driving operational excellence. Recognized for an analytical mindset, exceptional communication skills, and the ability to build strong relationships with clients, stakeholders, and teams. Open to opportunities across multiple industries, including healthcare, finance, technology, and customer service.
Overview
10
10
years of professional experience
Work History
Patient Care Advocate
Zeal Specialty Pharmacy
Pittsburgh, PA
04.2025 - Current
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Property Manager
Remot LLC
New York, NY
10.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Talent Acquisition/Project Manager
Free the Entertainment
02.2018 - Current
- Spearhead talent acquisition initiatives, sourcing top talent and managing recruitment processes
- Oversee project execution, ensuring timely deliverables and alignment with business objectives
- Build and maintain strong relationships with clients, stakeholders, and industry professionals
- Develop and implement strategic retention programs to enhance team performance
- Collaborate with marketing teams to amplify brand presence and audience engagement
Patient Service Representative & Scheduling Specialist
UPMC
Pittsburgh, PA
06.2023 - 05.2024
- Provided expert-level support in patient scheduling, insurance verification, and claims resolution
- Ensured compliance with healthcare regulations and maintained accurate documentation
- Delivered outstanding customer service, addressing patient inquiries with professionalism
- Trained and mentored new employees, fostering a high-performing team environment
- Worked collaboratively with physicians to optimize scheduling and patient flow
Patient Access Specialist
AHN Harmar Neighborhood Hospital
Pittsburgh, PA
07.2022 - 05.2023
- Managed front desk operations, ensuring seamless patient check-in and registration
- Assisted patients with insurance verification and billing inquiries, reducing claim denials
- Partnered with hospital departments to improve workflow efficiency and enhance patient experience
- Maintained confidentiality and adhered to HIPAA compliance regulations
- Resolved patient concerns with empathy and professionalism, ensuring satisfaction
Authorization Specialist
CVS Health
Woonsocket, RI
01.2020 - 01.2022
- Processed and reviewed prior authorization requests with precision and efficiency
- Navigated complex insurance policies to facilitate coverage approvals for patients
- Collaborated with healthcare providers to streamline prescription approvals and reduce delays
- Maintained compliance with industry regulations and conducted audits on authorization records
- Provided education to patients and staff on insurance benefits and reimbursement policies
Claims Processor
Pennsylvania Higher Education Assistance Agency (PHEAA)
Harrisburg, PA
10.2017 - 02.2019
- Processed and reviewed financial aid and student loan claims, ensuring regulatory compliance
- Investigated and resolved claim disputes, improving accuracy and turnaround times
- Maintained detailed records to track outstanding claims and ensure follow-ups
- Assisted students and families in understanding loan repayment options
Admissions Assistant
Paul Smith's College of Arts and Sciences
Paul Smiths, NY
10.2015 - 05.2017
- Provided telecounseling and conducted campus tours to prospective students and families
- Processed admission applications and maintained student records efficiently
- Scheduled and coordinated campus visits, optimizing engagement and recruitment efforts
- Assisted in outreach efforts through email and phone communications
Education
Associate Of Arts And Sciences -
Paul Smith's College of Arts and Sciences
Paul Smiths, NY01.2017
High School Diploma -
Croton Harmon High School
Croton-on-Hudson, NY01.2015
Skills
- Medical Billing & Coding
- Insurance Claims Processing
- Patient Services & Healthcare Administration
- Customer Service & Call Center Operations
- Data Entry & Records Management
- Project & Talent Acquisition Management
- Prior Authorizations & Reimbursement Processing
- Microsoft Office Suite & EMR Systems
- Process Improvement & Workflow Optimization
- Leadership & Training
- Problem-Solving & Strategic Thinking
- Cross-Industry Adaptability
- Client Relations & Negotiation
- HIPAA compliance
- Organizational skills
- First aid and safety
- Patient care
- Multitasking
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
- Problem resolution
Languages
Spanish
Limited Working
Timeline
Patient Care Advocate
Zeal Specialty Pharmacy
04.2025 - Current
Property Manager
Remot LLC
10.2024 - Current
Patient Service Representative & Scheduling Specialist
UPMC
06.2023 - 05.2024
Patient Access Specialist
AHN Harmar Neighborhood Hospital
07.2022 - 05.2023
Authorization Specialist
CVS Health
01.2020 - 01.2022
Talent Acquisition/Project Manager
Free the Entertainment
02.2018 - Current
Claims Processor
Pennsylvania Higher Education Assistance Agency (PHEAA)
10.2017 - 02.2019
Admissions Assistant
Paul Smith's College of Arts and Sciences
10.2015 - 05.2017
Associate Of Arts And Sciences -
Paul Smith's College of Arts and Sciences
High School Diploma -
Croton Harmon High School