Summary
Overview
Work History
Education
Skills
Accomplishments
References
Community Service
Timeline
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Laresa Boston

Fort Pierce,Fl

Summary

To seek and provide a positive and safe environment for those that are in need, to be successful at whatever I do. I love to help fulfill the life of others' and make sure that I can provide others with the upmost amount of love and care as possible. I will work hard to achieve what's required of me and I am dedicated to what is due to me and the lives I come in contact with.

Overview

21
21
years of professional experience

Work History

Subject Matter Expert, Prescription Benefit Specialist, Department of Defense PCA, Patient Care Advocate in Sales, Resolution Team Lead

Cigna/Evernorth/Express Scripts Inc.
07.2014 - 07.2024
  • Customer Service patient Care Advocate, Facilitate inbound and outbound calls, assist agents with problem solving, monitor floor operations, mentor agents, and participate in various committees.

Cook

St. Lucie County School Board
08.2009 - 06.2014
  • Head cook for 1200+ students daily, responsible for diet and nutrition coordination, data entry, and order processing.

Front Desk Clerk/ Medical Records Clerk

AHC Medical Plans
03.2003 - 03.2009
  • Managed medical records, provided customer service, data entry, scheduling, and assistance with patient care.

Education

Bachelors in Business Administration with Concentration in Healthcare Management, Business Management Online Skills -

Keiser University
Port Saint Lucie, FL

Associate of Science in Medical Billing & Coding, Career Planning and Professional Skills, Pathophysiology with Pharmacology II, Advanced Coding, CPT & ICD-9 2012, Health Data Management -

Colorado Technical University Online
Colorado Springs, CO
06.2012

Skills

Training and mentoring

Strong analytical skills

Expert in Data Entry

Customer Focus

Creative solutions

Customer Service

Medicare D Trained

Microsoft Office XP, Microsoft Windows, Excel

PowerPoint

Microsoft Word

Payment & Prescription Processing

Medical Billing & Coding

Accomplishments

  • 100% Quality Club
  • Med D Trained
  • Accredo Specialty Pharmacy Order Processing
  • Dept of Defense Trained
  • Pharmacy Helpdesk Certified
  • Resolution Team Lead
  • On-Call problem solving
  • Subject Matter Expert
  • Attendance & Productivity Exceeded 5+ consecutive years 98%/higher

References

Available upon request

Community Service

  • Sponsor of B & L Mentoring Children of our Future
  • Up Next: United Way, Food Drive, Toys for Tots

Timeline

Subject Matter Expert, Prescription Benefit Specialist, Department of Defense PCA, Patient Care Advocate in Sales, Resolution Team Lead

Cigna/Evernorth/Express Scripts Inc.
07.2014 - 07.2024

Cook

St. Lucie County School Board
08.2009 - 06.2014

Front Desk Clerk/ Medical Records Clerk

AHC Medical Plans
03.2003 - 03.2009

Bachelors in Business Administration with Concentration in Healthcare Management, Business Management Online Skills -

Keiser University

Associate of Science in Medical Billing & Coding, Career Planning and Professional Skills, Pathophysiology with Pharmacology II, Advanced Coding, CPT & ICD-9 2012, Health Data Management -

Colorado Technical University Online
Laresa Boston