Tatiana Sandifer
Lake Worth,FL
Summary
Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Palm Beach Gardens, FL
11.2024 - Current
- Assisted in maintaining compliance with HIPAA regulations through proper handling of sensitive information.
- Managed incoming patient calls, addressing concerns and directing them to appropriate resources.
- Coordinated with healthcare providers to facilitate timely follow-up on patient inquiries.
- Processed patient insurance information to verify eligibility and streamline appointment scheduling.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
NYU LANGONE
Patient Access Services
Boynton Beach, FL
08.2021 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Behavioral Health Specialist
Banyan Treatment Center
Wellington, FL
05.2019 - 06.2021
- Conducted thorough assessments to identify clients' mental health challenges and goals.
- Resolved conflicts effectively during sessions, fostering a safe environment for discussions.
- Maintained compliance with health regulations while implementing best practices in care delivery.
- Educated clients on self-help strategies and coping skills to enhance resilience and promote long-term recovery.
- Maintained accurate documentation of client progress, interventions provided, and relevant clinical data for record-keeping purposes.
Education
High school diploma -
Palm Beach Lakes High School
West Palm Beach, FL05.2017
Skills
- Skills:
- Active listening, Communication, Computer skills, Customer service,
- Interpersonal skills, Leadership, Problem-solving and Time management
- EXCEL POWERPOINT AND ACCESS
- Typing
- Credit Card Payment Processing
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Service
- Data Entry
- Call Center Operations
- Microsoft Office Expertise
- Quality Control
- Medical Billing
- Updating Medical Records
Timeline
Patient Service Specialist
Cleveland Clinic
11.2024 - Current
NYU LANGONE
Patient Access Services
08.2021 - 08.2024
Behavioral Health Specialist
Banyan Treatment Center
05.2019 - 06.2021
High school diploma -
Palm Beach Lakes High School