Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
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Karolina Chavez

Karolina Chavez

Lubbock,TX

Summary

Dynamic professional with a proven track record at Texas Tech University Health Sciences Center, adept in customer service and computer literacy. Excelled in leadership roles, enhancing team efficiency and surpassing operational goals. Demonstrated exceptional multitasking and communication skills, ensuring high levels of customer satisfaction and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Service Specialist

Texas Tech University Health Sciences Center
03.2024 - Current

• Attend to patient needs. Provide assistance with transportation and communicate effectively with team.


•Accompanied visitors to designated medical facilities.


•Provide clear information to patients upon request.

Doordash Driver

DoorDash
02.2022 - Current
  • Retrieve various meal packages for customer drop-off.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.

Supervisor

Goodwill Industries
05.2023 - 03.2024
  • Supervised team daily, offering support as needed.
  • Conduct thorough inventory audits to maintain proper product availability on the floor.
  • Oversaw operations while ensuring employees received effective coaching.
  • Achieved task completion ahead of deadlines set by supervisors.
  • Developed optimized processes to ensure consistent achievement of 1,200-piece quota each day.
  • Supervised department functions, ensuring consistent operational efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Processor

Goodwill Industries
08.2022 - 05.2023
  • Assessed and priced donated items for efficient allocation.
  • Managed hanging process for an impressive total of 500 garments per day.
  • Supported team members in their tasks, contributing to overall team success.
  • Increased productivity by effectively managing workload and prioritizing tasks.

Substitute Teacher

Levelland Isd
12.2021 - 05.2022
  • Enhanced instructional processes through dedicated support to assigned educators.
  • Provided targeted academic support to help young learners excel.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Server

Pizza Hut
03.2021 - 10.2021
  • Ensured outstanding customer satisfaction every day.
  • Efficiently handled numerous tables independently.
  • Handled customer requests via phone and drive-through efficiently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High school diploma -

Levelland Highschool
Levelland, TX
05.2020

Skills

  • Fast-paced environment
  • Team skills
  • Receptiveness to feedback
  • Social skills
  • Serving experience
  • Restaurant experience
  • Computer literacy
  • Teaching
  • Classroom management
  • Customer service
  • Childcare experience
  • Basic math
  • Supervising experience
  • Warehouse setting
  • Organizational skills
  • Windows
  • Operating systems
  • Typing
  • Multitasking
  • Tutoring
  • Microsoft Excel
  • Computer Networking
  • Food preparation
  • Help Desk
  • Microsoft Office
  • Phone etiquette
  • Leadership
  • Hospitality
  • Front desk
  • Proofreading
  • Order entry
  • Google Suite
  • Communication skills

Certification

  • Dell certification: I completed an exam and received a Dell certification to repair Chromebooks, 09/01/19, 09/01/20

Additional Information

During my high school education, I assisted my instructors at our help desk for the schools chromebooks. I checked in students returning chromebooks. I used Microsoft programming and excel.

Languages

Spanish

Timeline

Patient Service Specialist

Texas Tech University Health Sciences Center
03.2024 - Current

Supervisor

Goodwill Industries
05.2023 - 03.2024

Processor

Goodwill Industries
08.2022 - 05.2023

Doordash Driver

DoorDash
02.2022 - Current

Substitute Teacher

Levelland Isd
12.2021 - 05.2022

Server

Pizza Hut
03.2021 - 10.2021
  • Dell certification: I completed an exam and received a Dell certification to repair Chromebooks, 09/01/19, 09/01/20

High school diploma -

Levelland Highschool
Karolina Chavez