Kalen Doan
Clearwater,FL
Summary
Detail-oriented Assistant Manager and Certified Pharmacy Technician with proven skills in optimizing workflow and enhancing patient care. Focused on building strong relationships with customers and colleagues while managing inventory and administrative tasks. Experienced in pharmacy operations and customer service, committed to improving patient experiences and operational efficiency.
Overview
1
1
Language
19
19
years of professional experience
Work History
Patient Service Specialist
Baycare Home Care
Largo, Florida
03.2026 - Current
- Handled patient inquiries and resolved issues with empathy and professionalism.
- Communicated with customers regarding delivery status and changes.
- Managed delivery schedules to ensure timely arrival of shipments.
Infusion Pharmacy Technician
Baycare Home Care
Largo, Florida
06.2025 - Current
- Prepared and compounded sterile IV medications for patient prescriptions.
- Maintained accurate inventory of pharmaceutical supplies and equipment.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Assisted in training new pharmacy technicians on operational processes.
- Cleaned and maintained equipment or work areas according to prescribed methods.
Pharmacy Technician
Walgreens Boots Alliance
08.2023 - 08.2025
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Enhanced pharmacy efficiency through clear communication with staff and strict adherence to procedures.
- Resolved patient issues in-person or over telephone by assisting with order placement, system navigation, and item location.
- Answered incoming phone calls, resolving inquiries from patients and healthcare providers.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Assistant Manager (Shift Lead)
Walgreens Boots Alliance
09.2012 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, organized store environment, enhancing customer satisfaction.
- Developed strong working relationships with staff, promoting positive team culture.
- Monitored cash intake and deposit records, improving accuracy and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Public Health Intern
Florida Department of Health in Pinellas County
08.2017 - 01.2018
- Collaborated with staff on surveillance and disease reporting to ensure accurate data collection.
- Contributed to quality improvement initiatives that enhanced patient safety and satisfaction within the facility.
- Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
- Managed correspondence, files, and communications to support efficient office operations.
Certified Pharmacy Technician
Walgreens Boots Alliance
08.2007 - 08.2012
- Trained new pharmacy technicians on procedures and best practices, enhancing service quality and compliance.
- Answered incoming phone calls, providing accurate information to customers and healthcare providers to ensure satisfaction.
- Consulted with insurance company representatives to resolve claims processing issues and streamline payment reconciliation.
Education
Master of Public Health -
University of West Florida
Pensacola, FL05-2018
Bachelor of Arts: Psychology -
University of South Florida
Tampa, FL05-2015
Skills
- Excel at organizing and multi-tasking in a fast-paced environment compiling information for reports/correspondences and completing projects efficiently
- Exercise exceptional judgment, discretion, and practical decision making skills
- Work well independently and within a team environment – interface with all levels of associates, including high-level professionals, patients, and staff
- Sterile compounding
- IV medication preparation
Languages
Vietnamese
Native/ Bilingual
Timeline
Patient Service Specialist
Baycare Home Care
03.2026 - Current
Infusion Pharmacy Technician
Baycare Home Care
06.2025 - Current
Pharmacy Technician
Walgreens Boots Alliance
08.2023 - 08.2025
Public Health Intern
Florida Department of Health in Pinellas County
08.2017 - 01.2018
Assistant Manager (Shift Lead)
Walgreens Boots Alliance
09.2012 - 08.2023
Certified Pharmacy Technician
Walgreens Boots Alliance
08.2007 - 08.2012
Master of Public Health -
University of West Florida
Bachelor of Arts: Psychology -
University of South Florida