Destanee Bullock
Tampa,FL
Summary
Dynamic Account Manager with human resource, sales and customer service skills offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
7
7
years of professional experience
Work History
Account Manager
Highland Management Group
11.2022 - 08.2023
- Performed second round interviews and hired qualified candidates
- Trained, coached and mentored others while overseeing a small team of 5-12 people at a time
- Taught new hire classes the basics and fundamentals of the business and company sales techniques and strategies
- Met with clients face to face to
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Fraud Detection Representative
PSCU
07.2020 - 09.2022
- Contacted customers and also respond to inbound calls from customers in order to address account questions and concerns
- Analyze debit and credit transactions to identify potential fraudulent activity and fraud trends via FDWC software
- Analyze transaction patterns and respond quickly to high-risk situations that appeared suspicious
- Identify changing fraud trends, document and report this information in a timely manner to assist in reduction of fraud loss
- Verify account activity and take appropriate action to minimize potential fraud loss and card holder inconvenience while also managing and controlling calls
- Work with systems like Korbyt, FDR, NICE, Kronos, FDWC and -Workday to complete daily tasks and manage time and adherence.
HR Coordinator
Dental Care Alliance
06.2019 - 07.2020
- Assist with all internal and external HR related inquiries and/or requests
- Direct HR related inquiries and distribute correspondence to the appropriate team member
- Maintain employees' personnel files
- Assist with performance management procedures
- Work with other departments or functions (payroll, benefits, doctor administration)459-3815 ↑
- Produce and submit reports on general HR activities
- Assist with adhoc reporting and projects
- Maintain I-9 records and file accordingly
- Maintains human resources records by recording new hires, transfers, terminations, change in job classifications, merit increases,and tracking
- PTO
- Document human resource actions by completing forms, reports, logs and records
- Monitor unemployment claims by reviewing claims, substantiating documentation and requesting legal counsel review
- Maintain accurate and up to date licensure and certification on clinical team members
- Foster positive employee relations and perform customer service functions by answering employee's requests and questions
- Process department mail
- Other duties as assigned.
Administrative Intern
Career Source/Dental Care Alliance
03.2019 - 06.2019
- Answer incoming phone calls, greet clients and assist them with unemployment questions and navigating jobsearches
- Email and call appropriate staff for client appointments when they arrive
- Make copies, fax documents and scan confidential information into the system for clients and staff
- Help setup meetings and prepare for events
- Assist with other administrative staff projects as necessary.
Inside Sales Representative
Trugreen
06.2016 - 03.2019
- Maintained daily direct and indirect client relations operations including acting as point of contact when customers call in, providing company information to customers and directing customer appropriately based on their needs
- Responded to on-call requests for customer assistance and sold products to clients
- Performed office administrative duties as need to enhance the cohesiveness of the office.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Education
High School Diploma -
Bowers/Whitley Adult & Community Center
Tampa, FL2017
Skills
- Fraud detection
- Proficient in Microsoft applications, Workday, NICE, Kronos and FDWC
- Effective communication
- Data analysis
- Multitasking Abilities
- Organization and time management
- Active Listening
- Persuasive Negotiations
- Sales Reporting
- Client Relations
- Goals and Performance
- Staff Management
- Strong Lead Development Skills
- Networking Skills
- Issue Resolution
- Sales
Timeline
Account Manager
Highland Management Group
11.2022 - 08.2023
Fraud Detection Representative
PSCU
07.2020 - 09.2022
HR Coordinator
Dental Care Alliance
06.2019 - 07.2020
Administrative Intern
Career Source/Dental Care Alliance
03.2019 - 06.2019
Inside Sales Representative
Trugreen
06.2016 - 03.2019
High School Diploma -
Bowers/Whitley Adult & Community Center
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