Destani Lang
North Little Rock,AR
Summary
Experienced Healthcare team member proficient in biological specimen collection, mobility assistance and emergency situation management. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Hardworking and dedicated with [Area of certification] certification.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Cornerstone Hospital
Little Rock, AR
11.2023 - Current
- Provided direct patient care and assistance to healthcare team members.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Ensured that all medical equipment was properly maintained and sterilized.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Provided emotional support for patients and families during difficult times.
- Assisted with patient transfers from bed to wheelchair or strher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Educated patients on basic health-related topics such as nutrition, hygiene habits.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Participated in quality improvement activities within the department.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Helped create a safe environment by following infection control policies.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Responded to bell or light signal calls to assist patients with needs.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted with patient admissions, discharges and transfers.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Restocked unit frequently with necessary medical supplies.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Patient Care Technician
Park Ambulatory Surgery Center
Plano, TX
04.2022 - Current
- Followed directions of licensed nurses to administer medications and treatments
- Facilitated personal hygiene management, feeding and ambulation
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Helped patients complete range of motion exercises to prevent loss of function during care
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Answered patient assistance calls, assessed needs, and offered qualified support
- Supported patient admissions, discharges, and transfers to promote team productivity
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
- Maintained clean and safe environment to promote patient safety and comfort.
Patient Care Technician
Methodist Richardson Medical Center
Richardson, TX
08.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Met customer call guidelines for service levels, handle time and productivity
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Supported patient admissions, discharges and transfers to promote team productivity.
Patient Care Technician
University Of Arkansas Of Medical Science
Little Rock, AR
05.2019 - 08.2020
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations
- Cleaned, sanitized and moved hospital equipment
- Warmly greeted patients and visitors and made each feel welcome
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Responded to emergency situations to help with lifting and transporting patients
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Collected and transported specimens to prepare for lab testing
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals
- Supported patient admissions, discharges and transfers to promote team productivity
- Organized and replenished unit supplies to maintain team readiness for expected demands
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
Personal Care Aide
Above and Beyond Home Health Care
Little Rock, AR
08.2015 - 06.2019
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Warmly greeted patients and visitors and made each feel welcome
- Helped patients complete activities of daily living
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms
- Assembled admissions pages and added new pages to patients' charts
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations
- Responded to emergency situations to help with lifting and transporting patients
- Collected laboratory specimens, dropped off at laboratories and picked up test results
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Traveled to clients' homes to complete healthcare services and promote continuity of care
- Provided mobility assistance such as walking and regular exercising
- Completed entries in log books, journals and care plans to accurately document and report patient progress
- Assisted disabled clients to support independence and well-being
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Followed nutritional plans to prepare optimal meals
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Developed rapport to create safe and trusting environment for care
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Sales Associate/Cashier
Beauty Gallery
Little Rock, AR
01.2015 - 06.2019
- Helped customers complete purchases, locate items and join reward programs
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Greeted customers and helped with product questions, selections and purchases
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Maintained clean sales floor and straightened and faced merchandise
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Folded and arranged merchandise in attractive displays to drive sales
- Used POS system to process sales, returns, online orders and gift card activations
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Informed customers of current store promotions to encourage additional sales purchases
- Safeguarded campaign set up for successful measurement by developing learning plans and allowing for measurability
- Reviewed and used data to make recommendations to improve campaign performance, media touchpoints and journey
- Drove data-influenced decisions for campaigns and businesses
- Demonstrated outstanding collaboration across organization and managed many tasks.
General Warehouse Associate
Dillard's Warehouse
Little Rock, AR
07.2014 - 09.2014
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Operated RF scanners to track merchandise and verify contents of containers
- Prepared orders for shipment by systematically picking, packing and labeling merchandise
- Wrapped pallets in shrink wrap prior to loading
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors
- Performed inventory control, such as counting and stocking merchandise
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system
- Completed over [Number] customer orders each day in warehouse setting
- Consistently lifted materials weighing as much as [Number] pounds
- Checked packages and merchandise for damage and notified vendors
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Sales Associate
Aeropstale
Little Rock, AR
09.2013 - 03.2014
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Maintained customer satisfaction with quick and professional handling of product returns
- Processed product returns and assisted customers with other selections
- Achieved perfect attendance and on-time record
- Completed orders and organized product deliveries to meet customer timetables
- Prepared large cash deposits with zero discrepancies
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
High School Diploma -
John L McClellan High School
Little Rock, AR05-2014
Some College (No Degree) - Biology
Philander Smith College
Little Rock, ARSkills
- Aseptic Guidelines
- Patient Admission
- Surgical Preparation Assistance
- Supplies Delivery
- Blood Glucose Monitoring
- Prioritizing Patients
- Collect Hazardous Waste
- Bathing and Dressing
- Admissions Support
- Infection Control Standards
- Nursing Staff Support
- Regulatory Requirements
- Specimen Transportation
- Cultural Awareness
- Activities of Daily Living (ADL) Assistance
- Performing EKGs
- IV Discontinuation
- Patient Feeding
- Patient Information Collection
- Height and Weight Measurement
- Data Collection
- Treatment Room Sanitation
- Vitals Documentation
- Patient Education
- Patient Observation
- Basic nursing care
- Restocking supplies
- Vital signs monitoring
- Feeding Assistance
- ADL support
- Sterilization techniques
- Specimen Collection
- Patient positioning understanding
- Professional Bedside Manner
- Acute and rehabilitative care
- Catheter Care
Affiliations
- The order of Eastern Star since October 2017
- Deca Member - Joined in High School
- Freemason
Timeline
Patient Care Technician
Cornerstone Hospital
11.2023 - Current
Patient Care Technician
Park Ambulatory Surgery Center
04.2022 - Current
Patient Care Technician
Methodist Richardson Medical Center
08.2021 - 04.2022
Patient Care Technician
University Of Arkansas Of Medical Science
05.2019 - 08.2020
Personal Care Aide
Above and Beyond Home Health Care
08.2015 - 06.2019
Sales Associate/Cashier
Beauty Gallery
01.2015 - 06.2019
General Warehouse Associate
Dillard's Warehouse
07.2014 - 09.2014
Sales Associate
Aeropstale
09.2013 - 03.2014
High School Diploma -
John L McClellan High School
Some College (No Degree) - Biology
Philander Smith College