India Walker

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Maintained clean and safe environment to promote patient safety and comfort.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
• Followed directions of licensed nurses to administer medications and treatments.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Delivered high-quality care to dialysis patients in hospital facility.
• Transported patients between rooms and appointments or testing locations.
• Upheld infection control and prevention policies across different patient-facing areas.

• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Completed proper sanitation and cleaning of equipment and work areas between patients.
• Centrifuged blood samples as outlined in clinical protocols.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Packaged and shipped specimens to central lab daily.
• Monitored patients for reactions and verified sample quality.

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Maintained clean and safe environment to promote patient safety and comfort.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Assess patients to be sure of any complications (swollen, red or infected access) or symptoms that can indicate a patient is not well.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
• Educated patients and families on proper care and treatment to facilitate successful home care.
• Documented patient information and care activities in electronic health record.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Provided training and opportunity to learn and train during real life situations.
• Educate patients and assist doctors with procedures
• Delivering compassionate support, attention, and assistance to patients and families.
• Ensuring compliance with all health care regulations, including HIPAA and OSHA
• Preparing and administering medications for patients as directed by physicians.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Met personal/team sales targets and call handling quotas.
• Maintained a positive, empathetic, and professional attitude toward customers at all times.
• Responded promptly to customer inquiries.
• Communicated with customers through various channels.
• Acknowledged and resolving customer complaints.
• Processed orders, forms, applications, and requests.
• Kept records of customer interactions, transactions, comments, and complaints.
• Communicated and coordinating with colleagues as necessary.
• Provided feedback on the efficiency of the customer service process.
• Managed a team of junior customer service representatives.
• Ensured customer satisfaction and provide professional customer support.

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