Destanie Lewis
DeSoto
Summary
Experienced and motivated Client Support Analyst with 15+ years of experience in determining Eligibility for Health and Human Services client support, case management and process improvement. Adept at resolving complex issues, delivering high-quality service in large scale development projects while maintaining strong relationships with clients and cross-functional teams. Recognized for exceptional communication, leadership, and organizational skills, with proven ability to train and guide team members toward performance excellence.
Overview
14
14
years of professional experience
Work History
Functionality Tester / Site Support Analyst
Innova Solutions / Probys
12.2021 - 10.2025
- - Populate test cases and validate test databases to ensure software functionality mirrors real-world user experiences for NY MECM QA Team.
- - Execute detailed testing scripts, analyze results, collaborate with UAT teams to optimize performance outcomes.
- - Identify and document and track issues, providing feedback to improve end-user interfaces and data reliability.
- - Provided virtual support to Arkansas Access and Georgia DHS employees in determining eligibility for Medicaid programs (LTSS, MAGI, Non-MAGI).
- - Utilized QA methodologies for test planning, scripting, and performance tracking across web and desktop applications.
- - Trained and mentored LTSS Support members on complex case resolutions and fact-finding techniques to evaluate eligibility data accurately.
Texas Works Advisor I-II
Texas Department of Health and Human Services
08.2012 - 01.2014
- - Conducted interviews to determine financial eligibility for public assistance programs including SNAP, TANF, and Medicaid.
- - Evaluated applicant data using electronic systems, computed benefits, and ensured compliance with federal and state regulations.
- - Provided referrals to community agencies and coordinated client support services.
Clerk I-IV
Texas Department of Health and Human Services
06.2011 - 08.2012
- - Managed mail distribution, record maintenance, and data entry operations.
- - Prepared, proofread, and organized official documents while providing exceptional customer support in person and online.
- - Supported administrative functions and maintained departmental accuracy and compliance.
Education
Diploma -
Desoto High School
Desoto, TX06.2009
Business Administration
Cedar Valley College
01.2026
Skills
- Microsoft Office Suite Adobe TIERS EWMS AWD JIRA Data Entry (10-Key) 52 WPM Typing Core Competencies
- Customer Relationship Management, Eligibility & Claims Processing, Technical Support & Troubleshooting, Quality Assurance & Data Entry, Data Population, Training & Mentorship, Call Center Operations, Microsoft Office & Adobe Proficiency, TIERS, EWMS, AWD, JIRA Systems
- Test script development
- Test case design
- Test execution
Timeline
Functionality Tester / Site Support Analyst
Innova Solutions / Probys
12.2021 - 10.2025
Texas Works Advisor I-II
Texas Department of Health and Human Services
08.2012 - 01.2014
Clerk I-IV
Texas Department of Health and Human Services
06.2011 - 08.2012
Business Administration
Cedar Valley College
Diploma -
Desoto High School