Destanie Muller
Albuquerque
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritizing skills. Skilled at operating with little oversight to complete tasks efficiently. Familiar with customer service needs, restocking, and equipment operating practices. Tech-savvy and collaborate with friendly nature and driven approach.
Overview
8
8
years of professional experience
Work History
CSR
Presbyterian Health Plan
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained
Server
Buffalo Wild Wings
01.2023 - 05.2024
- Optimize service quality by actively listening and responding to customer requests
- Greet customers and offer seating options
- Provide menu and recommend food and drink options based on customer queries
- Promptly serve food orders and various hot and cold beverages to customers
- Check back to ensure customers are satisfied with all food items
- Process customer payments
- Accurately record and submit each guest's food order to the kitchen staff
- Deliver meals to table promptly to ensure all food is served hot
- Closely follow all food safety and sanitation guidelines
- Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs
- Superior work ethic with excellent communication, multitasking and prioritizing skills
- Skilled at operating with little oversight to complete tasks efficiently
- Familiar with customer service needs, restocking, and equipment operating practices
- Tech-savvy and collaborate with friendly nature and driven approach
Child Caregiver
Our Montessori School
08.2020 - 02.2021
- Used varied teaching strategies to provide an interactive atmosphere, enabling students to develop learning skills
- Adapt provided lesson plans to students' unique learning needs
- Provide support and oversight in the classroom alongside primary teacher to help ensure safety and quality learning for all students
- Provide assistance for teachers in managing classes
- Provided afterschool care for school-age children to ensure safety and well-being
- Build and maintain strong relationships with parents by facilitating open lines of communication and scheduling meetings to assess student progress and behavior
Customer Service Representative/Cashier
Walgreens
01.2019 - 12.2020
- Train new hires on sales processes, customer service, and POS systems
- Manage checkout area during peak sales seasons
- Completed sales orders in-person and online
- Created a presentable and welcoming checkout area
- De-escalated customer complaints and referred issues to management as required
- Balance cash register with accuracy and efficiency at the end of each shift
- Stocked shelves and created sales displays
Office Administrative Assistant
Sandia BMW
07.2017 - 12.2018
- Handle sensitive client data in line with data protection guidelines
- Answered and forwarded calls, and carried out service user and management requests as needed
- Plan and coordinate department team activities and company events
- Performed data entry tasks for all client orders
- Prepare supply, printing, and other service requisitions
- Regularly reconcile accounts
Education
High School Diploma -
Connections Academy
Santa Fe, New Mexico05.2017
Skills
- Early Education
- Activities Leadership
- Social Development
- Behavior Management Techniques
- Record keeping requirements
- Organization
- Good work ethic
- People Skills
- Critical thinking
- Team building
- Multitasking
- Word
- Excel
- Power Point
- Complaint handling
- Call center experience
- Account updating
Timeline
CSR
Presbyterian Health Plan
09.2024 - Current
Server
Buffalo Wild Wings
01.2023 - 05.2024
Child Caregiver
Our Montessori School
08.2020 - 02.2021
Customer Service Representative/Cashier
Walgreens
01.2019 - 12.2020
Office Administrative Assistant
Sandia BMW
07.2017 - 12.2018
High School Diploma -
Connections Academy
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