Natalie Cimarron
ALBUQUERQUE
Summary
Dynamic leader and problem-solver with extensive experience as a Customer Service Representative at Verizon Wireless and Supervisor at Safelite Solutions. Excelled in maintaining professionalism under pressure, enhancing customer loyalty through empathetic service, and leading teams to improve operational efficiency. Skilled in active listening and critical thinking, significantly boosting customer satisfaction.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Presbyterian Health Plan
08.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Verizon Wireless
04.2013 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Supervisor
Safelite Solutions
10.2002 - 04.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Bachelor of Science - Nursing
Carrington College
Albuquerque, NM11-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Timeline
Customer Service Representative
Presbyterian Health Plan
08.2024 - Current
Customer Service Representative
Verizon Wireless
04.2013 - 05.2024
Supervisor
Safelite Solutions
10.2002 - 04.2013
Bachelor of Science - Nursing
Carrington College
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