Destaniy Fahrbach
Mocksville,United States
Summary
Experienced remote service professional with a background in inbound support and quality monitoring. Skilled in evaluating customer interactions, optimizing service processes, and driving customer satisfaction. Known for attention to detail and a commitment to service excellence.
Overview
2
2
years of professional experience
Work History
Housekeeping
Bermuda Village
Bermuda Run, United States
03.2022 - 05.2024
- Provided exceptional customer service by ensuring cleanliness and tidiness in designated areas
- Performed thorough cleaning duties according to established standards and procedures, including dusting, vacuuming, mopping, and sanitizing surfaces
- Responded promptly to customer requests and special instructions, accommodating individual preferences and maintaining a high level of satisfaction
- Inspected rooms and facilities for cleanliness and functionality, promptly addressing any issues or deficiencies to meet customer expectations
- Stocked and replenish amenities and supplies in guest rooms or common areas, ensuring availability and convenience for customers
- Maintained confidentiality and respect privacy while performing housekeeping duties in customer spaces
- Communicated effectively with customers and team members, providing assistance and addressing concerns in a friendly and professional manner
- Adhered to safety protocols and guidelines to ensure a secure environment for customers and staff members
- Collaborated with other housekeeping team members to coordinate tasks and optimize workflow efficiency
- Demonstrated a proactive attitude and attention to detail in fulfilling customer needs and exceeding their expectations
Q.A Specialist
Shiftmed
Remote
06.2023 - 04.2024
- Conducted manual and automated testing to ensure the quality and reliability of software products
- Developed comprehensive test plans and strategies based on project requirements and specifications
- Executed test cases and scenarios to identify defects, track issues, and ensure adherence to quality standards
- Collaborated with cross-functional teams including developers, product managers, and business analysts to drive quality initiatives throughout the software development lifecycle
- Performed regression testing to validate software changes and updates, ensuring no adverse effects on existing functionalities
- Designed and documented test cases and procedures to streamline testing processes and enhance efficiency
- Utilized Agile methodologies to adapt to changing project requirements and prioritize testing efforts accordingly
- Continuously identified areas for process improvement and implement best practices to enhance overall quality assurance practices
- Communicated test results, status updates, and potential risks to stakeholders in a clear and concise manner
- Eager to learn and apply new skills, committed to achieving company goals
- Streamlined QA processes, enhancing testing efficiency and accuracy
- Led QA initiatives, decreasing bug rates by 25% ahead of product launches
Education
Associate of Arts - Creative Writing
Full Sail University
Winter Park, FL12.2025
Skills
- Critical thinking aptitude
- Collaboration and communication
- Multitasking
- Debugging techniques
- Test automation expertise
- Problem-solving skills
- Quality improvements
- Performance monitoring
- Technical reporting
- Correction action planning
- Audit reports
- Collaboration skills
- Communication proficiency
References
- Phyllis K., PKirby@Shiftmed.com, 5017330329, Shiftmed
- Andriel M., AMiles@Shiftmed.com, 6788789144, Shiftmed
Timeline
Q.A Specialist
Shiftmed
06.2023 - 04.2024
Housekeeping
Bermuda Village
03.2022 - 05.2024
Associate of Arts - Creative Writing
Full Sail University