Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roberto R Lomeli

Pittsburg,CA

Summary

Proactive Automotive Technician with extensive experience in diagnostics, preventive maintenance, and component replacement. Adept at troubleshooting mechanical issues, ensuring high safety standards, and enhancing customer satisfaction. Brings strong problem-solving skills, technical aptitude, and a commitment to continuous learning and improvement. Experienced Service Tech with extensive knowledge of vehicle testing, maintenance and repair. Adept at reading and understanding technical documentation. Excellent customer service, time management and multitasking abilities. Experienced Automotive Technician with 8+ years of expertise in diagnostics and repair of toyota and lexus automobiles and light-duty trucks. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Automotive Technician

Concord Toyota
08.2015 - Current
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Performed safety and emissions inspections.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
  • Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
  • Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
  • Safeguarded customer trust by ensuring adherence to ethical repair practices and maintaining a transparent communication approach throughout the service process.
  • Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
  • Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
  • Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
  • Optimized fuel efficiency for customers with regular engine tune-ups and maintenance.

Restaurant Waiter

Waterford in Rossmoor
06.2012 - 07.2015
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.

Grocery Store Clerk

FoodMaxx Supermarkets
01.2013 - 06.2013
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted customers in locating items, contributing to a positive shopping experience.
  • Collaborated with fellow team members to complete daily tasks efficiently and effectively.
  • Increased customer satisfaction by providing friendly and efficient service during checkout.
  • Provided prompt assistance with customer inquiries or concerns, resolving issues professionally.
  • Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
  • Helped maintain overall store appearance by cleaning floors, windows, and restrooms regularly.
  • Adhered to safety guidelines for lifting heavy objects or operating equipment properly within the workplace setting.
  • Completed end-of-day closing procedures diligently including cash reconciliation and reporting discrepancies in a timely manner.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Managed inventory by stocking shelves and rotating products to minimize waste.
  • Conducted price checks on items when necessary, ensuring accuracy for customers'' convenience.
  • Coordinated efforts between departments for smooth operations by communicating effectively during high-volume periods.

Kitchen Server

MDUSD/ Concord High School
09.2011 - 06.2013
  • Maintained high standards of cleanliness in the workplace, ensuring a safe and sanitary dining experience for patrons.
  • Streamlined inventory management processes by recording stock usage and regularly updating the kitchen team on available ingredients.
  • Received consistent positive feedback from customers regarding exceptional service quality and overall dining experience satisfaction.
  • Implemented effective time management strategies within the kitchen, resulting in minimal downtime and increased productivity.
  • Reduced wait times for customers by efficiently organizing and prioritizing tasks during busy periods.
  • Contributed to a positive work atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
  • Enhanced customer satisfaction by providing timely and accurate food service in a fast-paced kitchen environment.
  • Managed food waste effectively by monitoring portion sizes, expiration dates, and proper storage techniques to reduce costs and maintain freshness.
  • Collaborated effectively with colleagues to ensure smooth workflow during peak hours, resulting in quicker order turnover rates.
  • Assisted in training new employees on kitchen procedures, policies, safety protocols, fostering a supportive work environment for all staff members.

Education

Specialist Automotive Tech For Toyota - Automotive Mechanics

College of Alameda
Alameda, CA
06.2015

High School Diploma -

Concord High School
Concord, CA
06.2013

Skills

  • Strong Work Ethic
  • Changing tires
  • Engine repair
  • Problem-Solving
  • Safety awareness
  • Valid Driver's License
  • Brake systems understanding
  • Preventive Maintenance
  • Hand and power tools
  • Replacing parts
  • Troubleshooting skills
  • Diagnostic abilities
  • Customer Service
  • Electrical understanding
  • Engine Rebuilds
  • Electrical experience
  • Estimating Work
  • Advanced Diagnostics
  • Flexible Schedule
  • Electrical Systems
  • Computer Assembly
  • Desktop and laptop installations
  • Computer Troubleshooting
  • Installation and Repair
  • Attention to Detail
  • Software Installation
  • System Upgrades
  • Hardware Installation
  • Software Applications
  • Hardware and software installation
  • Device configuration
  • Hardware troubleshooting
  • Printers and Peripherals Installation
  • Software Updates
  • Technical Support
  • Printer setup
  • System diagnostics
  • Email account set up
  • System Testing
  • Hardware Configuration
  • Network configuration
  • Performance Optimization
  • Wireless Networking
  • Network component installations
  • Work Integrity
  • Computer imaging
  • System Backup
  • Network Operating Systems
  • Network Administration
  • Relationship Build
  • Multimeter usage
  • Software Diagnostics
  • Desktop component change management
  • Peripheral Setup
  • Critical thinking aptitude
  • Audience awareness
  • Excellent Research Abilities
  • Collaborative Teamwork
  • Continuous Learning Attitude
  • Mechanical Knowledge
  • Electrical diagnostics
  • Technical aptitude
  • Teamwork and Collaboration
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Critical Thinking
  • Excellent Communication
  • Organizational Skills
  • HIPAA Compliance
  • Active Listening
  • Adaptability and Flexibility
  • Effective Communication
  • Decision-Making
  • Relationship Building
  • Data Analysis and Documentation
  • Team building
  • Task Prioritization
  • Self Motivation
  • Professionalism
  • Goal Setting
  • Written Communication
  • Professional Demeanor
  • Problem-solving aptitude
  • Process Improvements
  • Bilingual in English and Spanish
  • Standard Operating Procedures
  • Time Management
  • Team Collaboration
  • Following Direction
  • Following Company Policies
  • Following scripts
  • Following Procedures and Protocols

Certification

  • ASE Certified Master Automobile Technician (ASE Master Tech) - National Institute for Automotive Service Excellence.
  • CompTIA Certification

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Automotive Technician

Concord Toyota
08.2015 - Current

Grocery Store Clerk

FoodMaxx Supermarkets
01.2013 - 06.2013

Restaurant Waiter

Waterford in Rossmoor
06.2012 - 07.2015

Kitchen Server

MDUSD/ Concord High School
09.2011 - 06.2013

Specialist Automotive Tech For Toyota - Automotive Mechanics

College of Alameda

High School Diploma -

Concord High School

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Roberto R Lomeli