Destany Burbank
Arlington,TX
Summary
Detail oriented and results-driven customer service professional with a passion for people, growth, development, and expanding skill sets continuously.
Overview
5
5
years of professional experience
Work History
Financial Associate II - Tax Exempt
Fidelity Investments
10.2021 - Current
- Collaborated with cross-functional teams to create an efficient and positive experience for the participant.
- Administered account transactions with customers and assisted in conversations leading to new account opportunities.
- Monitored loans and accounts payable and receivable to keep current.
- Analyzed and interpreted financial data to keep the participant well informed when making financial decisions.
Call Center - CSR
Qualfon/Jeep Wagoneer
03.2021 - 09.2021
- Collaborated with management to develop strategies for enhancing overall customer experience.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Call Center CSR
CornerStone Staffing: DermStore
08.2020 - 02.2021
- Assisted customers with account set-up, enabling smooth transitions into using company's products or services.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Exhibited high energy and professionalism when dealing with clients and staff.
Master Esthetics
Hand and Stone Massage and Facial Spa
03.2019 - 03.2020
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Reduced appointment cancellations by implementing effective reminder systems and maintaining open communication with clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Facilitated training sessions for new estheticians, sharing best practices and mentoring them throughout their onboarding process.
Timeline
Financial Associate II - Tax Exempt
Fidelity Investments
10.2021 - Current
Call Center - CSR
Qualfon/Jeep Wagoneer
03.2021 - 09.2021
Call Center CSR
CornerStone Staffing: DermStore
08.2020 - 02.2021
Master Esthetics
Hand and Stone Massage and Facial Spa
03.2019 - 03.2020