Destany Schram
Gaylord
Summary
Dynamic bartender with expertise in cocktail preparation, inventory management, and customer relationship management. Committed to creating welcoming atmospheres, and delivering exceptional service, effective communication, and conflict resolution. Successfully trained new bartenders and ensured compliance with health regulations, fostering a collaborative team environment to enhance customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Bartender/Server
Porter Haus
Gaylord
2024 - Current
- Engaged with customers to create a welcoming atmosphere.
- Managed inventory and restocked supplies as needed.
- Assisted in training new bartenders on drink preparation techniques.
- Handled cash transactions and processed payments efficiently.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Resolved customer complaints in a professional manner.
Bartender Shift Manager
Luckys Steak House
Gaylord
2022 - 2024
- Supervised bar staff to maintain efficient service and customer satisfaction.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Trained new bartenders on cocktail preparation and customer interaction techniques.
- Developed drink menus aligning with seasonal trends and customer preferences.
- Monitored compliance with health and safety regulations during service hours.
- Collaborated with kitchen staff to ensure seamless service between bar and dining areas.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
Assistant General Manager
Corwith
Vanderbilt
2019 - 2022
- Managed employee schedules to ensure adequate staffing and coverage.
- Developed training materials for new hires to support onboarding processes.
- Assisted in inventory management to maintain optimal stock levels.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Monitored inventory levels and placed orders for new stock as needed.
Education
High School Diploma -
Gaylord High School
Gaylord, MI01-2015
Skills
- Cocktail preparation
- Inventory management
- Cash handling
- POS operation
- Menu development
- Customer relationship management
- Employee training
- Effective communication
- Staff supervision
- Conflict resolution
- Hospitality and accommodation
- Food preparation
- Point of sale systems
- Strong multitasking
- Mixology
- Alcohol awareness
- Financial records oversight
Timeline
Bartender/Server
Porter Haus
2024 - Current
Bartender Shift Manager
Luckys Steak House
2022 - 2024
Assistant General Manager
Corwith
2019 - 2022
High School Diploma -
Gaylord High School