Desteni Moyle
Fairfax
Summary
My objective is to be the best person I can be. Listen to understand. Learn something new every day. Be the most successful me I can be.
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
8
8
years of professional experience
Work History
Associate Roving Personal Banker
Wells Fargo
Cedar Rapids
06.2024 - Current
- Provide support across a variety of branch locations within a specific geography where a banker or teller is out of the office or to temporarily cover vacancies.
- Flexible and adaptable to changing priorities and new surroundings while meeting customer needs.
- Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially.
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
- Receive direction from managers and exercise judgement within defined policies and procedures.
- Develop understanding of bank products and services to connect to customers' needs.
- Interact with customers to demonstrate care and build relationships.
- Provide appropriate options for bank products and services to customer.
- Refer customers' financial needs to other bankers and partners as needed.
- Held a S.A.F.E. Mortgage License.
Airport Guest Service Associate
City of Cedar Rapids - FLY CID
Cedar Rapids
11.2023 - Current
- Individual will oversee and help create a lasting, positive impact by assisting the Airport's guests with any and every type of situation while working in a fast-paced environment; including, but not limited to greeting of guests, valet service, luggage assistance, mobility assistance, directions, responding to airline requests for guest assistance, arranging transportation assistance, answering incoming phone calls and questions, ensuring cleanliness of the drive, light cleaning in terminal and a variety of clerical tasks.
ATM and Cash Operations Coordinator
Hills Bank and Trust
Hills
09.2021 - 06.2024
- Provide oversight of entire ATM fleet through effective management of vendor relationships, account reconciliations and problem resolution.
- Coordinate adds, moves and changes for all ATMs owned and/or operated by Hills Bank.
- Monitor ATM servicing, including services provided by third parties, in order to maximize the time the terminal is in service.
- Ensure all ATMs are properly alarmed, as deemed necessary.
- Ensure all ATMs meet regulatory guidelines with proper signage and other functional requirements.
- Oversee all facets of ATM terminal operations to ensure deposit processing and ATM settlement procedures are accurate, timely and efficient.
- Monitor ATM cash levels to ensure appropriate cash levels are maintained considering risk, customer service, and use of funds issues.
- Place cash orders and reconcile, as needed.
- Perform all necessary daily ATM reconciliations.
- Maintain relationships with ATM hardware and software vendors, third-party servicing companies, ATM networks and others as appropriate.
- Monitor and correspond with third-party providing cash replenishment and branch delivery services to ensure work is performed satisfactorily.
- Monitor and control the cost of internal operations.
- In conjunction with the SVP, Director of Operations review the need for automated systems and recommend the purchase of new equipment as required.
- Provide leadership to subordinates in the development and implementation of programs and techniques to increase productivity and reduce costs.
- As needed, recommend and implement operational changes and automated systems designed to improve the utilization of equipment, facilities and personnel.
- Provide feedback in the development and implementation of programs and techniques to increase productivity and reduce costs.
- Provide oversight of entire TCR and Coin Counter fleet through effective management of vendor relationships, account reconciliations and problem resolution.
- Coordinate adds, moves and changes for equipment.
- Monitor cash levels to ensure appropriate cash levels are maintained considering risk, customer service, and use of funds issues.
- Place cash orders and reconcile, as needed.
- Maintain relationships with hardware and software vendors.
- As needed, recommend and implement operational changes and automated systems designed to improve the utilization of equipment, facilities and personnel.
- The primary point of contact for the interface between Silverlake Teller and the TCR equipment.
- Assist in testing and verification as part of software updates and new releases.
- Provide reporting as needed for management and assist in managing open work orders and agreement with vendors.
- Coordinate cash and coin ordering from the Fed and armored car company for us in branch and ATM fleet.
- Coordinate cash and coin sales from the branch to the Fed and armored car company.
- Manage any cash discrepancies that may occur.
- Monitor and correspond with third-party providing cash replenishment and branch delivery services to ensure work is performed satisfactorily.
- Monitor bank cash levels in our vault at the armored car company as well as at each branch to ensure appropriate levels are maintained.
- Record balancing of cash in vault.
- Perform daily transactions for cash buy/sell when needed.
- Assist with audit reporting as needed.
- Submit monthly terminal and GL reconciliations for review.
- Coordinate, perform and reconcile branch Fed cash orders.
- Assist Supervisor in preparation of annual departmental budget and monitoring of actual performance compared to budget.
- Perform periodic updates to departmental Business Continuity Plan and other annual updates.
Universal Banker 1
Bank of the West
Cedar Rapids
06.2017 - 09.2021
- Providing excellent customer service and support.
- Answering customer inquiries and resolving customer issues.
- Cross-selling banking products to customers.
- Processing customer deposits, withdrawals, and other banking transactions.
- Assisting with loan applications, credit card and account openings.
- Recommending banking products and services.
- Verifying customer information and updating records.
- Ensuring compliance with banking regulations and laws.
- Reconciling discrepancies and resolving discrepancies.
- Maintaining customer relationships and helping customers meet their financial goals.
Education
Criminal Justice - No degree
Kirkwood Community College
GED -
Scott Community College
Skills
- Cash handling
- Conflict resolution
- Sales techniques
- Attention to detail
- Verbal and written communication
- Cross-selling and upselling
- Customer service
- Relationship building and management
- Team leadership
- Surveillance monitoring
- Strong leadership
Volunteer Experience
- Volunteered at Cattell Elementary School in Des Moines, Iowa.
- Raised money for Children's Miracle Network.
- Built sand bags for Cedar Rapids flood preparation.
- Volunteered at Washington Township Elementary School.
- Helped with the National Association of Letters food drive.
References
- Kimberly (Kim) Voigt, Former Personal Banker at US Bank, Muscatine, IA, (563) 260-3948
- Daniel (Dan) Remerowski, Union Steward and Mail Carrier at USPS, Cedar Rapids, IA, (319) 270-4816
- Darrin McFate, Supervisor I at Riverside Casino, (563) 260-3185
- Jim Stanton, Former Shift Manager at Riverside Casino and Golf Resort, (228) 284-7216
- Amy Smith, Postal Clerk at United States Postal Service, Cedar Rapids, IA, (707) 479-5983, Aowen.bsmith@gmail.com
- Kellie Poland, Long time best friend, (515) 971-6521
Awards
- Numerous awards in Customer Service.
- Caught in the Act awards at Riverside Casino and Golf Resort.
- Awards while working Loss Prevention at Wal-Mart.
Timeline
Associate Roving Personal Banker
Wells Fargo
06.2024 - Current
Airport Guest Service Associate
City of Cedar Rapids - FLY CID
11.2023 - Current
ATM and Cash Operations Coordinator
Hills Bank and Trust
09.2021 - 06.2024
Universal Banker 1
Bank of the West
06.2017 - 09.2021
Criminal Justice - No degree
Kirkwood Community College
GED -
Scott Community College