Summary
Overview
Work History
Education
Skills
Timeline
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Destin Robb

Myrtle Beach,SC

Summary

Forward-thinking team leader skilled at managing processes efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience

Work History

Human Resource Specialist

Avanti Laboratories
04.2020 - Current
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Facilitated smooth onboarding processes for new hires, leading to faster integration into workplace culture.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Coordinated employee training programs to boost skills development and improve overall performance.

Operations Manager (seasonal)

UPS
10.2023 - 01.2024
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Tracking project expenses, managing budgets, and optimizing resource allocation.
  • Identifying any potential risk before they occur and creating contingency plans if needed.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.

Customer Service Specialist

Scotts Miracle-Gro
03.2020 - 02.2022
  • Provided an ability to communicate clearly and professionally with customers through various channels such as: phone, email, and live chat.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed high call volume while maintaining a courteous and professional demeanor.

Cashier

Publix
03.2018 - 01.2020
  • Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat customers.
  • Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.

Education

Associate of Applied Science - Mathematics And Computer Science

Horry-Georgetown Technical College
Conway, SC
06.2020

Skills

  • Time Management & Organization
  • Proficient With Software Such as Microsoft
  • Customer Service
  • Training & Mentoring
  • Problem-Solving
  • Attention To Detail
  • Critical Thinker
  • Strong Leadership
  • Payroll Administration
  • Employee Retention
  • Highly Motivated
  • Customer Relations

Timeline

Operations Manager (seasonal)

UPS
10.2023 - 01.2024

Human Resource Specialist

Avanti Laboratories
04.2020 - Current

Customer Service Specialist

Scotts Miracle-Gro
03.2020 - 02.2022

Cashier

Publix
03.2018 - 01.2020

Associate of Applied Science - Mathematics And Computer Science

Horry-Georgetown Technical College

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Destin Robb