Monique Pettie
Fort Worth,TX
Summary
First-year MSW student at Texas A&M University–Commerce seeking Fall 2025 field placement to apply academic learning in direct practice and community engagement. Brings strong communication skills, compassion, and a commitment to learning trauma-informed, strengths-based approaches. Offers transferable experience in relationship-building, conflict resolution, confidentiality, and detailed documentation from a background in human resources. Eager to develop skills in client support, advocacy, program coordination, and policy engagement while contributing to meaningful work that empowers underserved communities.
Overview
12
12
years of professional experience
Work History
Human Resource Specialist
My Health My Resources of Tarrant County (MHMR)
Fort Worth, TX
01.2025 - Current
- Leads onboarding and verification processes for all new hires, including I-9s, background checks, credentialing, licensure tracking, and compliance with agency and state requirements.
- Coordinates onboarding for clinical and non-clinical staff, supporting a seamless and trauma-informed transition into mental and behavioral health roles.
- Collaborates cross-departmentally with hiring managers, credentialing teams, and clinical supervisors to expedite onboarding for time-sensitive roles serving vulnerable populations.
- Works in close proximity to the clinic and regularly engages with clients navigating mental health crises or high-stress situations, providing directions, de-escalation, and compassionate support.
- Maintains accurate, confidential employee records across HRIS platforms in alignment with HIPAA, agency policies, and employment regulations.
- Participates in initiatives to improve employee engagement, retention, and inclusion, contributing to equity-driven process improvements within the HR department.
Human Resource Generalist
Aimbridge Hospitality
Fort Worth, TX
07.2022 - 12.2024
- Streamlined recruitment and onboarding by managing requisitions, screening candidates, scheduling interviews, drafting offer letters, processing I-9s, and completing new hire paperwork, ensuring a smooth transition into the organization.
- Facilitated company-wide training programs, new hire orientations, and annual benefits enrollment, delivering engaging presentations to diverse employee groups.
- Spearheaded the planning and execution of organizational events, including job fairs, departmental meetings, and associate celebrations, fostering employee engagement and community.
- Served as a trusted HR partner to employees and management, providing day-to-day support, addressing workplace concerns, and promoting positive employee relations.
- Managed benefits administration, ADA accommodations, FMLA, leave requests, unemployment claims, and workers’ compensation cases in compliance with legal and company standards.
- Maintained accurate, confidential employee records and HRIS data, ensuring compliance with legal requirements and supporting strategic HR initiatives.
Client Support Specialist
ADP
Dallas, TX
10.2021 - 07.2022
- Guided clients through the review, testing, and implementation of HR solutions, ensuring seamless integration while fostering trust and cultivating long-term professional relationships.
- Resolved escalated technical and process issues independently, leveraging analytical skills and adaptability to provide timely and effective solutions, minimizing disruptions for clients.
- Conducted detailed data reviews and generated comprehensive reports on enrollment, deductions, and participation, ensuring pinpoint accuracy for compliance, funding requests, and strategic planning.
- Designed and delivered tailored training sessions to clients, breaking down complex processes into actionable steps, resulting in improved system adoption and client satisfaction.
- Partnered with cross-functional teams and external vendors to identify and resolve operational challenges, streamlining workflows and enhancing client engagement.
Patient Access Specialist
USMD Hospital at Arlington
Arlington, TX
07.2015 - 09.2021
- Facilitated clear and empathetic communication between stakeholders, ensuring accurate information exchange and promptly resolving concerns, reflecting strong interpersonal and relationship-building abilities.
- Trained and mentored new team members, delivering structured onboarding and guidance on procedures, systems, and best practices to support team success and engagement.
- Managed a high volume of calls, utilizing multiple systems to deliver exceptional service and effectively address inquiries, demonstrating strong communication and problem-solving skills.
- Collaborated with diverse teams to optimize scheduling processes, showcasing adaptability and teamwork to improve operational efficiency.
- Provided administrative support by managing data entry, document organization, and equipment operation, ensuring seamless office functionality and accuracy in record-keeping.
Patient Service Representative III
Saint Francis Healthcare System
Tulsa, OK
09.2013 - 05.2015
- Facilitated clear and effective communication between patients, hospitalists, and healthcare staff, ensuring accurate information exchange and promptly addressing inquiries and concerns, skills directly transferable to engaging with volunteers and community partners.
- Coordinated complex scheduling for appointments, procedures, and consultations, optimizing workflow and minimizing wait times, demonstrating organizational and logistical skills applicable to managing volunteer activities and events.
- Managed accurate record-keeping and reporting by auditing time-sheets and preparing attendance reports, showcasing attention to detail essential for tracking volunteer hours and demographics.
- Provided comprehensive administrative support, ensuring efficient operations and seamless processes, reflecting strong organizational and multitasking abilities relevant to coordinating community engagement activities.
- Reviewed and processed detailed documentation to ensure accuracy in billing, demonstrating meticulous attention to detail and compliance with standards.
Education
Master of Science - Social Work
Texas A&M University - Commerce
Commerce, TX12-2026
BBA - Business Management- Human Resources Management
The University of Texas At Arlington
Arlington, TXSkills
- Relationship Building & Client Engagement
- Active Listening & Empathy
- Community Outreach & Collaboration
- Conflict Resolution & Problem-Solving
- Confidentiality & Ethical Practice
- Documentation & Recordkeeping
- Time Management & Organization
- Event Coordination & Program Support
- Cultural Competence & Diversity Awareness
- Adaptability & Willingness to Learn
Affiliations
Community Outreach Volunteer – Jasmine Bryant, LPC | Fort Worth, TX | 2025
- Coordinated food, school supply, and clothing drives, providing resources to over 50 families in need.
- Assisted with outreach events, connecting community members to mental health services and local resources.
- Partnered with organizations to distribute goods and increase awareness of counseling programs.
Event Organizer – Toys for Tots | Fort Worth, TX | 2022–2024
- Coordinated annual toy drives in partnership with local businesses and volunteers, collecting over 300 toys for children in need.
- Facilitated volunteer onboarding and role assignments, ensuring smooth operations and adherence to safety protocols.
Event Organizer – Breakfast with Santa, Sheraton Hotel | Fort Worth, TX | 2022–2024
- Planned and executed large-scale holiday events for 200+ attendees, managing logistics, activities, and vendor coordination.
- Partnered with community sponsors to provide meals, gifts, and inclusive family activities.
Timeline
Human Resource Specialist
My Health My Resources of Tarrant County (MHMR)
01.2025 - Current
Human Resource Generalist
Aimbridge Hospitality
07.2022 - 12.2024
Client Support Specialist
ADP
10.2021 - 07.2022
Patient Access Specialist
USMD Hospital at Arlington
07.2015 - 09.2021
Patient Service Representative III
Saint Francis Healthcare System
09.2013 - 05.2015
BBA - Business Management- Human Resources Management
The University of Texas At Arlington
Master of Science - Social Work
Texas A&M University - Commerce