Andrew Smith
Fort Myers,FL
Summary
Dynamic Human Resources professional with a robust background in recruitment, employee relations, and policy implementation, poised to contribute effectively in this role. Proven expertise in fostering team collaboration and driving results through strategic talent acquisition and performance management. Highly reliable and adaptable, with a strong aptitude for conflict resolution that enhances workplace harmony. Committed to creating a positive organizational culture that supports employee engagement and aligns with business objectives.
Overview
9
9
years of professional experience
Work History
Human Resource Specialist
Transportation Security Administration
07.2023 - Current
- Point of contact for all Equal Employment Opportunity (EEO) and Anti-Harassment Program (AHP) matters
- Responsible for overseeing compliance with all EEO and AHP laws and handling related inquiries or complaints.
- Applies knowledge of employee relation rules and policies to prepare corrective, disciplinary, and adverse action letters' to employees'.
- Provides guidance to management through employee relation principles and policies to ensure all applicable polices are followed with all employee relation actions.
- Assists management and employees to ensure all injury claims are completed correctly and submitted in a timely fashion to ECOMP and WebOpus.
- Primary liaison between supervisors and employees to facilitate all OWCP claims.
- Communicates with our assigned nurse case manager to ensure all submitted medical documentation is sufficient and uploaded in a timely fashion to support an employees' OWCP claim.
- Monitors all OWCP cases through medical reports and other injury related documents to ensure appropriate actions are taken to stay in compliance with guidelines set forth by the U.S Department of Labor.
- Provides guidance to management by identifying a return to work plan for employee through either a limited duty assignment or if OWCP case is closed a light duty assignment.
- Counsels management and employees on various benefits to include; retirement, life insurance, health benefits, and the thrift savings program.
- Applies knowledge of policy to determine the appropriate treatment of all matters related to employee retirement and benefit issues.
- Responsible for all mission support hiring to include drafting/approving the job announcement, creating the request to fill, and ensuring all proper actions are taken to ensure position is filled properly.
- Facilitate all TSO transfers to ensure all proper steps are followed to create a smooth transition for the agency and the employee.
Human Resources Assistant
Transportation Security Administration
11.2021 - 07.2023
- Processes documentation for employee actions such as new hires, grievance resolutions and terminations in a timely manner by balancing competing deadline and prioritization.
- Supplies management with directives and guidance to ensure all exercised human capital core functions are in compliance with guidelines set forth by the Office of Human Capital.
- Helps senior Human Resources specialists, management, and staff with personnel issues and creates internal policies to support this effort.
- Initiates, tracks, and follows up on disciplinary or adverse actions to ensure timely competition of all required documentation.
- Ensures compliance for all letter of counseling and disciplinary action outlined by the Office of Human Capital.
- From creation to disposal, maintains complete visibility over all RPAs and supplies any required documentation to ensure effective processing.
- Coordinates and resolves employee issues concerning service computation dates, pay queries, step increases, creditable military service, and leave in collaboration with HQ Human Capital staff.
- Provides guidance to managers and employees to ensure timely completion of injury claim forms, witness statements, and data entry into the ECOMP system.
- Monitors all light and limited duty employee cases in regard to payroll as well as return to duty status.
- Applies knowledge and ability of HR principles and practices to provide guidance or solve moderately complicated problems that are often of a prior nature.
- Performs research on a variety of HR-related topics, such as performance reviews, training, benefits, salary, and leave, using established resources and procedures.
- Approves and disapproves employee FMLA cases by verifying validity of paperwork supplied to human resources.
- Applies knowledge and ability of HR principles and practices to provide guidance or solve moderately complicated problems that are often of a prior nature.
- Utilizes expertise in HR regulations and procedures to offer advice services and find solutions to issues involving hiring and placement decisions.
- Advises management on recruitment tactics, sources, and special initiatives that have a focus on hiring people to support daily airport operations.
Transportation Security Officer
Transportation Security Administration
06.2019 - 11.2021
- Conducts bag searches and performed pat downs of passengers to maintain secure, safe premises.
- Identifies potential airport, rail and mass transit security concerns and completed more in-depth checks as part of the investigation.
- Attends daily briefings with supervisors to discuss issues with security screening procedures.
- Adheres to strict screening techniques and procedures while conducting human screenings.
- Collaborates with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Performs target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Authenticates boarding passes, identification and passports to prevent fraudulent travel.
- Operates X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Discreetly observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacts with public to give directions, explain rules and regulations and respond to inquiries.
Bartender
Tio Juans Margaritas Mexican Resturant
05.2017 - 06.2019
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Assest Protection Specialist
Best Buy
09.2016 - 08.2017
- Provided assistance to senior store leadership to develop internal processes to establish various resources for employees to include performance evaluations, training, and benefits.
- Supplied store leadership with administrative advice and assistance to reduce store loss, by using knowledge and abilities to apply tactical principles and methods to solve various complex problems.
- Investigated and fixed time and attendance difficulties connected to numerous types of problems as necessary to avoid pay discrepancies to employees'.
- Wrote reports for internal and external crime or theft.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
- Prepared reports outlining activities and results.
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
Education
Bachelor's degree - Criminal Justice, Psychology
Roger Williams University
Bristol, RI05.2016
Skills
- Client engagement
- Training and mentoring
- HR policies and procedures
- Workplace conflict resolution
- Employee relations management
- Benefits administration
- Human resources analytics
- Complex Problem-solving
Timeline
Human Resource Specialist
Transportation Security Administration
07.2023 - Current
Human Resources Assistant
Transportation Security Administration
11.2021 - 07.2023
Transportation Security Officer
Transportation Security Administration
06.2019 - 11.2021
Bartender
Tio Juans Margaritas Mexican Resturant
05.2017 - 06.2019
Assest Protection Specialist
Best Buy
09.2016 - 08.2017
Bachelor's degree - Criminal Justice, Psychology
Roger Williams University