DESTINA RUIZ
Denver,CO
Summary
Motivated professional with management experience and exceptional people skills. Versed in customer service and general sales services. Expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Certified Veterinary Assistant
Aurora Cat Hospital & Hotel
10.2022 - Current
- Processed boarding patients
- Assisted with surgery prep and anesthetic monitoring
- Managed daily tasks and client communications
ER Certified Veterinary Assistant
Seven Hills Veterinary Hospital
05.2021 - Current
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Oversaw career development and created protocols/procedures for staff members in every area of the hospital.
- Demonstrated excellent communication skills in working with hospital staff, patients, families, and referral agencies.
Front Desk Agent
Hilton
07.2019 - 05.2021
- Calculated billing and post charges to room accounts, review all charges with guests at checkout
- Liaise with housekeeping and maintenance staff to address requests and complaints made by guests
- Answer multi-line phone system, respond to inquiries, and transferred calls to correct departments and personnel
Customer Experience Rep
Comcast Corp
11.2018 - 06.2019
- Researched and identified problems with equipment/services and advised staff and clients on plans of action
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
- Assisted customers with troubleshooting related to core services
Sales Associate
Tattered Cover
07.2018 - 10.2018
- Facilitated monthly and quarterly physical inventory counts
- Administered all point of sale opening and closing procedures
- Replenished floor stock and processed shipments to ensure product availability for customers
Pet Care Associate
PetSmart
01.2018 - 06.2018
- Monitored animals undergoing treatment for changes and signs of improvement
- Advised animal owners regarding sanitary measures, feeding, general care, and species specific disease susceptibility
- Educated the public about diseases that can be spread from animals to humans
Front End Lead
Micro Center
01.2016 - 01.2017
- Facilitated service calls and work to be completed in store into the companies system using customer servers.
- Installed, tested, and serviced software programs on customer owned equipment
- Provided on site training
Supervisor
Kmart
08.2016 - 12.2016
- Organized weekly sales reports for the sales department to track product success
- Managed cash stock and inventory balances accurately
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Certified Veterinary Assistant (CVA) - Veterinary Medicine
Pickens Technical College
Aurora, CO05.2020
High School Diploma -
Aurora Central High School
Aurora, CO05.2016
Skills
- Training and development
- File/ records maintenance
- Records Administration
- Lab procedure
- Report generation and analysis
- Outstanding Communication Skills
Timeline
Certified Veterinary Assistant
Aurora Cat Hospital & Hotel
10.2022 - Current
ER Certified Veterinary Assistant
Seven Hills Veterinary Hospital
05.2021 - Current
Front Desk Agent
Hilton
07.2019 - 05.2021
Customer Experience Rep
Comcast Corp
11.2018 - 06.2019
Sales Associate
Tattered Cover
07.2018 - 10.2018
Pet Care Associate
PetSmart
01.2018 - 06.2018
Supervisor
Kmart
08.2016 - 12.2016
Front End Lead
Micro Center
01.2016 - 01.2017
Certified Veterinary Assistant (CVA) - Veterinary Medicine
Pickens Technical College
High School Diploma -
Aurora Central High School
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