Destine Cobbs
Atlanta,GA
Summary
Accomplished Customer Service Representative with a proven track record, adept in problem-solving and verbal communication. Excelled in building rapport, significantly enhancing customer retention. Skilled in documentation, ensuring seamless service delivery. Achieved commendable results in inter-departmental collaboration, driving shared objectives with insight and efficiency.
Overview
8
8
years of professional experience
Work History
Call Center Representative
Ranstad USA
01.2024 - 01.2025
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
BrandsMart USA
03.2021 - 11.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Customer Service Representative
Insight Consulting Group
06.2017 - 02.2021
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Skills
- Problem-solving skills
- Documentation and reporting
- Building rapport
- Verbal and written communication
Timeline
Call Center Representative
Ranstad USA
01.2024 - 01.2025
Customer Service Representative
BrandsMart USA
03.2021 - 11.2023
Customer Service Representative
Insight Consulting Group
06.2017 - 02.2021
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