Destine Sanchez

• Use customer service while taking orders from customers
• Dealing with food - use of following instructions on preparation
• Drive thru - communication skills and knowledge of registers and computer to take orders and send them to system.
• Being able to do one than more thing at a time, for example sending orders and helping with food and drinks as well as handing out orders.

• Assisted with maintaining clean and organized store appearance.
• Worked together with cashiers to guarantee customer satisfaction.
• Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
• Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
• Greeted guests entering and exiting store to foster customer satisfaction.
• Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.

• Proficient in identifying coverage gaps and recommending appropriate policies to mitigate risks.
• Customer service and maintaining a high client retention rate.
• Good with sales
• Good listener to clients and be able to clearly explain suitable policy’s.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Expanded client base by actively prospecting for new business opportunities and generating referrals.
• Built strong relationships with clients through consistent communication and excellent customer service.

To add on to my experience as an insurance agent. I know how to fully assist a customer, even if that means dealing with complicated customers, I would say I know how to handle them where i never make them feel like I am against them but instead make them feel comfort and listened too. I know all of the concepts of auto insurance, that I can run a whole office by myself. Here are some of the things I do.

• Quote
• Endorsements
• Scan documents
• Upload documents
• Work with chrome
• Excel
• Money
• Reports at the end of the day
• Cancellations
• Payment reminders
• Quote call backs
• Marketing
• Bank deposits
• Daily cleaning (office)
• Fill paper work
• Answering calls/ multi calls

And many more things I do. Overall, being an insurance agent has taught me a lot, and since my last insurance job I’ve grown a lot in the insurance field and not just in the field but as a person as well.