Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Destinee A. Burris

New York City

Summary

Versatile professional with a strong background in technology support, customer service, and public safety. Proven ability to adapt quickly, communicate clearly, and problem-solve under pressure. Seeking remote opportunities where interpersonal skills, tech knowledge, and a disciplined work ethic can be applied to support business goals and customer success.

Experienced with public safety and law enforcement procedures, focusing on maintaining order and protecting citizens. Utilizes strategic problem-solving and effective communication to handle diverse situations. Track record of building strong community relationships and ensuring compliance with legal standards.

Diligent with solid background in law enforcement and community safety. Successfully resolved numerous investigations and maintained public order through effective policing strategies. Demonstrated proficiency in conflict resolution and critical thinking in high-pressure situations.

Overview

9
9
years of professional experience

Work History

Police Officer

New York Police Department (NYPD)
07.2024 - Current
  • Enforce city, state, and federal laws to ensure public safety and order, primarily across MTA subway lines.
  • Respond to emergencies, conduct routine patrols, and investigate incidents.
  • Prepare detailed reports and provide court testimony as required.
  • Make arrests, secure crime scenes and evidence, and interview victims and witnesses.
  • Foster community relations to support crime prevention and trust-building efforts.
  • Maintain public safety during high-traffic events and city-wide incidents.
  • Operate standard-issue police vehicles and equipment, including radios and body cameras.
  • Complete ongoing training in de-escalation, defensive tactics, and firearms handling.

Tech Client Experience Specialist

PwC
06.2023 - Current
  • Provide Level 2 support for hardware, software, and network issues to both internal and external clients.
  • Enhance user satisfaction through process improvements and automation.
  • Maintain compliance and asset tracking via ServiceNow.
  • Deliver consistent, high-quality technical support during client events.

Genius (Technical Specialist)

Apple Inc.
05.2021 - 06.2023
  • Diagnosed and resolved technical issues with Apple devices.
  • Educated customers and provided guidance on Apple product functionality.
  • Delivered training and led workshops for individual and business clients.

Sales Specialist

Apple Inc.
04.2018 - 05.2021
  • Delivered personalized sales experiences focused on customer needs.
  • Stayed current with product updates and provided real-time demonstrations.

Sales Specialist

Best Buy
09.2016 - 04.2018
  • Demonstrated products and coached coworkers on new tech solutions.
  • Provided customer feedback to vendor partners and corporate teams.

Education

Bachelor of Science - Business Management

University at Buffalo
Buffalo, NY
05.2018

Skills

  • Skilled in remote collaboration and support technologies
  • Systems: Windows, macOS, iOS, EMR platforms
  • Software: Microsoft Office Suite, Adobe Suite, R Studio
  • Communication: Conflict resolution, public speaking, customer relationship building
  • Multitasking in high-pressure situations
  • Relationship building and management
  • Conflict de-escalation
  • Integrity and honesty
  • Report writing
  • De-escalation techniques
  • Patience and empathy
  • Planning and coordination
  • Human relations
  • Cultural awareness

Accomplishments

  • Supervised team of 10staff members.

Affiliations

  • Caribbean Student Organization – Secretary (2014–2018)
  • Sigma Alpha Pi – National Society of Leadership and Success (2015–2017)

Timeline

Police Officer

New York Police Department (NYPD)
07.2024 - Current

Tech Client Experience Specialist

PwC
06.2023 - Current

Genius (Technical Specialist)

Apple Inc.
05.2021 - 06.2023

Sales Specialist

Apple Inc.
04.2018 - 05.2021

Sales Specialist

Best Buy
09.2016 - 04.2018

Bachelor of Science - Business Management

University at Buffalo