Destinee Chapman
Ranson,WV
Summary
Proactive Patient-Access Specialist Trainer skilled in HIPAA compliance, medical terminology, and front desk operations with extensive experience in early childhood education and warehouse training. Proven success in reducing errors, improving efficiency, and enhancing team performance. Bringing strong training, data entry, and customer service skills to advance career opportunities.
Overview
11
11
years of professional experience
Work History
Patient-Access Specialist Trainer
WVU Medicine
300 South Preston St
12.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Reduced billing errors by verifying demographic information and updating records as needed.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
Lead Teacher, Three-Year-Olds Classroom
Yost Child Developmental Center
2007 Professional Center
04.2017 - 08.2018
- Encouraged independent problem-solving skills through inquiry-based learning opportunities.
- Established clear expectations for behavior, leading to increased focus during instructional time.
- Utilized differentiated instruction techniques to accommodate diverse student needs and learning styles.
- Developed social-emotional skills in students by modeling empathy, self-regulation, and communication techniques in the classroom setting.
- Continuously pursued professional development opportunities to stay current on best practices in early childhood education, translating new knowledge into practical classroom applications.
- Mentored new teachers, sharing best practices and offering guidance on effective teaching strategies.
- Maximized instructional time by effectively managing transitions between activities throughout the day.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Prep Warehouse Trainer
Macys Distribution Center
333 Caperton Blvd
07.2013 - 03.2017
- Evaluated participant progress and provided materials necessary for continued success.
- Collaborated with management to identify key performance indicators for evaluating employee progress and adjusting training programs accordingly.
- Conducted periodic evaluations of existing training materials, updating content as necessary to ensure relevancy within the ever-evolving landscape of the warehousing industry.
- Reduced workplace injuries through thorough safety training and regular reinforcement of best practices.
- Trained employees in identification and interpretation of operating calculations, item quantities and PPH.
- Developed customized training materials to address specific needs within the warehouse operations, ensuring high levels of knowledge retention among staff members.
Education
Health Services Administration - Health Administration
Valley College
Martinsburg,WV04.2024
Medical Front Desk, Billing & Coding - Health Administration
Valley College
Martinsburg,WV12.2022
Skills
- Medical Terminology
- Front Desk Operations
- Appointment Scheduling
- HIPAA Compliance
- Medical terminology expertise
- Data entry proficiency
Timeline
Patient-Access Specialist Trainer
WVU Medicine
12.2022 - Current
Lead Teacher, Three-Year-Olds Classroom
Yost Child Developmental Center
04.2017 - 08.2018
Prep Warehouse Trainer
Macys Distribution Center
07.2013 - 03.2017
Health Services Administration - Health Administration
Valley College
Medical Front Desk, Billing & Coding - Health Administration
Valley College