Mallori Hinkle
Jamestown,OH
Summary
Hello! I am a highly motivated individual and a fast learner. I have customer service skills, and the ability to multitask in a high stress, fast pace environment, while maintaining a friendly and helpful disposition. I have a medical background as a CNA in home health. I have had the best experience and privilege of working at Soin Medical Center in patient access for the last 7 months. Although I have enjoyed my time at Soin, I would love the opportunity to grow and expand my knowledge in a medical office. Thank you so much for your time and consideration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Representative/ Trainer
Kettering Health Network- Soin Medical Center
01.2024 - Current
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Knowledge and training with Epic
- Answered incoming calls, scheduled appointments and filed medical records.
- Arriving Patients for medical procedures
- Trained in our departments daily deposit
- Recommended service improvements to minimize recurring patient issues and complaints.
- Trained new hires for all areas of our department
In Home Daycare Provider
Daycare
10.2020 - 01.2024
- Provided a safe daycare for infants and children
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Logged information regarding naps, feedings, and any medications administered.
- Encouraged children's emotional and social development.
- Read stories, sang songs and facilitated creative play.
CNA - Certified Nursing Assistant
Arcadia Home Care and Staffing
06.2018 - 03.2020
- Home care, Patient care, Time management, Multitasking
Substitute Custodian
Greeneview local schools
12.2017 - 07.2018
- Sanitized and spot-cleaned furniture, blackboards, mirrors, wastebaskets and garbage cans and carpets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
Caregiver/Personal Assistant/CNA
Home Care Assistance
06.2015 - 06.2016
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Subway Sandwich Artist
Subway
09.2014 - 11.2015
Customer Service/Cashier
Walmart
12.2013 - 07.2014
Education
Some college - Phlebotomy, medical assistant
Clark State Community College
Springfield, OH01.2017
Diploma/ Certificate of completion - Allied health
Greene County Career and Technology Center
Xenia, OH06.2012
Diploma -
Cedarville High School
Cedarville, OH06.2012
Skills
- Epic Training
- Problem-Solving
- Insurance Verification
- Patient check-in
- Registration and Admissions
- Appointment Scheduling
- Payment Processing
- Phone and Email Etiquette
- HIPAA Compliance
- Multitasking and Organization
- Training Coordination
- Phlebotomy
- Home Care
- Computer literacy (2 years)
- Medical Terminology
Certification
- CNA/HHA
- Completed Phlebotomy Course
- CPR Certification
- First Aid Certification
Timeline
Patient Access Representative/ Trainer
Kettering Health Network- Soin Medical Center
01.2024 - Current
In Home Daycare Provider
Daycare
10.2020 - 01.2024
CNA - Certified Nursing Assistant
Arcadia Home Care and Staffing
06.2018 - 03.2020
Substitute Custodian
Greeneview local schools
12.2017 - 07.2018
Caregiver/Personal Assistant/CNA
Home Care Assistance
06.2015 - 06.2016
Subway Sandwich Artist
Subway
09.2014 - 11.2015
Customer Service/Cashier
Walmart
12.2013 - 07.2014
Some college - Phlebotomy, medical assistant
Clark State Community College
Diploma/ Certificate of completion - Allied health
Greene County Career and Technology Center
Diploma -
Cedarville High School
- CNA/HHA
- Completed Phlebotomy Course
- CPR Certification
- First Aid Certification
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