DESTINEE ELEY

• Applied Pharmacy, formulary, and benefit configuration to effectuate change as specified in submitted change request.
• Troubleshoot and perform research on basic to moderately complex claims.
• Performed in-unit testing and validation to confirm configuration design processes as expected and met customers' requirements.

• Achieved or exceeded target insurance sales quota of 30,000/month consistently, surpassing 90% of co-workers.
• Sold a variety of insurance products to individuals, achieving a 60% success rate in selling extra coverage.
• Generated 10-20 personal leads per month, building relationships and explaining both advantages and disadvantages of
  various policies.
• Performed administrative tasks, such as maintaining records and handling policy renewals in a Remote Setting.

· Taken both inbound and outbound calls, answering the questions or concerns of policy holders.

· Sold auto, homeowners and VPP insurance to new customers and upgraded policies for established customers.

· Exercised responsive and timely follow-ups to customers inquiries to finalize and or preserve the sale in a remote setting.

• Answered inbound calls submitting automobile and property claims.
• Evaluated facts, policy coverage, interpreted laws and regulations, along with reviewing photographs and written or audio-
  taped statements.
• Direct communication with policyholders, claimants, and witnesses to gather information to determine liability and subsequent
  damages.